Dynamics CRM Addresses Three Key Hurdles for Professional Services Firms
Successful professional services organizations have many things in common, regardless of what type of service they deliver. They offer consulting experience, industry-specific expertise, and project insight and guidance that clients can’t wrap up and take back to their office. However, inherent in these are challenges that are ever-present regardless of project size or scope. To …
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Microsoft Dynamics CRM as Early Warning System: Improve Customer Service With the Social Networking Power of Dynamics CRM
You’ve heard the stories. An irate or unsatisfied customer tweets about their experience with a company or product. The story is re-tweeted and more join in while the target company is oblivious to the conversation. By the time they react, it usually sounds lame and insincere. Microsoft Dynamics CRM can serve as your early warning …
Field Trip: Supporting Field Sales Success With Dynamics CRM
Today’s business buyers expect the sales person sitting across the desk to be able to access information about their account immediately. Are your sales reps able to deliver? A few years ago, a sales person could get by on a sales call with paper reports of past orders and last week’s inventory count. But business …
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Professional Associations Build Event Success With Dynamics CRM
In the best of times Professional and Trade Associations have to plan and hold events that deliver real value to their members. To justify the investment of time and money, members must see the benefit to themselves and make the case to employers. In difficult economic times, Associations need to work even harder to build …
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CRM Success: How To Motivate The Sales Team To Use CRM
The sales team is incorrigible! What’s the use of implementing CRM for sales force automation if the sales team will never use it? Sound familiar? Sales people are different - there’s no doubt about that - but they are compelled by the same basic human motivations that drive us all. In our work lives, each …
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