Posts Tagged ‘twitter’

Stoneridge Software's Logo Social Listening: Why I Love Negative Comments

Social media makes it possible for people to easily express their like or disdain for companies in a forum that takes the fear out of commenting. People who normally would …

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Alfapeople's Logo Social Media + CRM Accelerates Customer Service Response, Builds Loyalty

When a customer calls with a complaint or service issue, the conversation is between just your company and the customer. But when the customer goes to Twitter to complain, now …

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Affiliated Resource Group's Logo Effectively Manage Your Social Networking Strategy with the Microsoft Dynamics CRM Social Networking Accelerator

According to a March 2009 study by Nielson, social networks and blogs are now the 4th most popular online activity, ahead of personal email. In addition, time spent on social networking …

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