When a customer calls with a complaint or service issue, the conversation is between just your company and the customer. But when the customer goes to Twitter to complain, now […]
Posts Tagged ‘twitter’
Effectively Manage Your Social Networking Strategy with the Microsoft Dynamics CRM Social Networking Accelerator
According to a March 2009 study by Nielson, social networks and blogs are now the 4th most popular online activity, ahead of personal email. In addition, time spent on social networking […]
April 15, 2015 · Stoneridge Software ·
Social media makes it possible for people to easily express their like or disdain for companies in a forum that takes the fear out of commenting. People who normally would […]