The world of sales and customer relationship management has been changing rapidly, just like everything else around. Here are the CRM trends to get prepare for this and next year. …
Posts Tagged ‘Top CRM Trends’
What happened to CRM user satisfaction?
The satisfaction with CRM systems is decreasing, according to the study "CRM in Practice - User Satisfaction, Benefits and Perspectives 2019/2020 " from Trovarit (published in German CRM in der …
Top CRM Trends for 2013: Focus on the Customer, Not the Technology
The top customer relationship management (CRM) trends for 2013 were outlined in a recent Forrester blog by William Bland. The second trend, “Companies will transform to become experience-driven organizations,” really …
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