Posts Tagged ‘Top CRM Trends’

Connecting Software's Logo 5 Critical CRM Trends For 2020-2021

The world of sales and customer relationship management has been changing rapidly, just like everything else around. Here are the CRM trends to get prepare for this and next year. Photo by Clay Banks on Unsplash Mobile CRM functionality Lucky are those who can forget about work once they cross the office door. But the …

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Connecting Software's Logo What happened to CRM user satisfaction?

The satisfaction with CRM systems is decreasing, according to the study "CRM in Practice - User Satisfaction, Benefits and Perspectives 2019/2020 " from Trovarit (published in German CRM in der Praxis – Anwenderzufriedenheit, Nutzen & Perspektiven 2019/2020).   A total of 669 CRM executives were interviewed between April and June this year. They reported on how …

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Sikich's Logo Top CRM Trends for 2013: Focus on the Customer, Not the Technology

The top customer relationship management (CRM) trends for 2013 were outlined in a recent Forrester blog by William Bland.   The second trend, “Companies will transform to become experience-driven organizations,” really resonated with me.  He explains this customer-experience strategy: “More enlightened companies are defining customer management strategies from the outside in, articulating a customer management strategy defined …

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