Recently a client tasked me to develop a solution that ran one of their Azure Data Factory Pipelines without using a time-based trigger, but rather through an event-based trigger. While […]
AI tools like Microsoft Copilot are showing up more in the workplace. If you are in Sales, Marketing, or Customer service, you have probably heard that Copilot is built into […]
One of the most useful features in the Microsoft Dynamics 365 Customer Service Workspace (CSW) application is the ability to search knowledge articles that exist within the Dataverse. This allows […]
And what does that tell us about the trends in the Microsoft CRM community? 2012 was another great year for the award-winning Customer Effective Blog. We had 184 blog posts […]
The Customer Effective Blog's Top Posts of 2012