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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

Posts Tagged ‘State of Illinois Department of Corrections’

The Impact of Local Government Using Microsoft Dynamics CRM as Citizen Relationship Management

Several years ago, the State of Illinois decided to release 2000 prison inmates. Within 24 hours a bunch of them proceeded to “rape and pillage” the city. The local government needed a scapegoat, a bunch of lawyers were brought in and where did they decide to place the blame? The computer systems! They were using an old IDMS database built in the 1980s. The verdict was that the decision makers simply did not have enough data on the inmates, so they chose the wrong ones to release.

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