Posts Tagged ‘Spring 14 Update’

Hitachi Solutions America, Ltd.'s Logo Dynamics CRM Online Spring '14: What's New With Queue

The Queue feature in Microsoft Dynamics CRM is similar to an inbox on your desk. When a record, such as a case, is created, it can go into a queue. One or more people can monitor the queue, see what is being worked on, and grab an available item and work on it. Queues are …

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