Posts Tagged ‘social media’

InterDyn BMI's Logo Manual Processes vs. Automation In CRM

Before today’s impressive business technology, sales departments did everything manually.  People actually answered phones attached to the wall with cords, wrote notes on paper, and processed orders and payments by hand.  Sure, these manual processes worked back then, but that doesn’t mean these manual processes can make it in this fast-paced marketplace. With the evolution …

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XRM Vision's Logo The History of CRM: A Consultant’s Perspective – Part Two

In the first part of this post I presented the first 5 chapters of the evolution of CRM from my own perspective. This second and final part of the history of CRM will take you through the next five milestones I thought were important!   XRM CRM Software evolved in such a way that it …

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InterDyn BMI's Logo The Year Of The Customer Or The Year of Complaints?

Social media and other online digital channels are incredible ways to communicate and educate customers about your products or services.  However, this connection also makes it easier for customers to register complaints about your products and services.  How you navigate these types of customer communications can mean the difference between gaining a new customer or …

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InterDyn BMI's Logo Tap Into Social Media

There is a lot of chatter that you can listen to from prospects and customers in the wide world of social media.  The trick is turning information in data you can use and tapping into those conversations that can win the trust and loyalty of new and repeat customers.  The world of social media may …

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HSO's Logo Harnessing the Power of Social Media to Keep Your Customers Happy

During the past 10 years, social media has evolved from multiple "person to person" meeting sites to a viable business channel for organizations of all types and sizes. Whether you operate a B2C or a B2B organization, social media is not only a powerful marketing tool, but it is equally critical for delivering effective customer service …

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PDG Consultants's Logo Study Says Social Media Still not Key Buying Influence for Technology Buyers

There is a lot of talk about social media as it relates to CRM (Customer Relationship Management) selection. Do social media features have a major influence on your decision of which CRM software is right for your business? According to most other buyers, the answer is no. Social technology has taken the world by storm, …

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