You can’t get to Step 3 without Steps 1 and 2. So let’s start with Step 1: CRM (Customer Relationship Management). If you already have a great CRM system, you’re …
Posts Tagged ‘Social Media CRM’
Integration With CRM: the Key to Making the Most of Social Media
As we all know, customers are at the heart of every successful business. Social media offers a powerful opportunity to connect with those customers on a more personal level. But …
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CRM and Social Media: What to Do with All the Information?
The momentum around Microsoft Dynamics CRM has us busy working with organizations who want to understand how to best use this technology. We hear about social media all the time, …
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Social CRM: Engaging your Customers in Addition to Managing them with Microsoft Dynamics CRM
The traditional view of CRM is a business strategy, supported by a system and a technology, designed to improve human interactions in a business environment. Thus far, CRM has been …
Where Social Media Junkies Can Find Official Dynamics CRM Sites from Microsoft
More than 8,000 visitors per month come to this site to find objective advice, tips and comparisons from Microsoft Dynamics CRM experts worldwide. But sometimes you want to go straight …
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Easy Tips for Using Microsoft Dynamics CRM for Tracking Content Marketing and Social Media
Last week our company, The TM Group - a leading Michigan Microsoft Dynamics CRM partner, sponsored a marketing workshop on content marketing and social media. “Marketing Success: How Content Drives the …
