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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

Posts Tagged ‘social listening’

Microsoft Dynamics CRM 2015 Release Preview Guide

What’s new in Microsoft Dynamics CRM 2015? As you will find out in the Microsoft Dynamics CRM 2015 Preview Guide, this update is a major release chock full of new features and improvements. Here is a list of a few enhancements included in Microsoft Dynamics CRM 2015: New Marketing Calendar New Email Editor New Sales […]

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Social Listening: Why I Love Negative Comments

Social media makes it possible for people to easily express their like or disdain for companies in a forum that takes the fear out of commenting. People who normally would smile and say nothing will now grab their cell phone and point out all of a business’s flaws on social media, blogs or review sites. […]

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Social Listening – What Are People Saying About Your Brand?

Social media is no longer the wave of the future, its impact is happening right now and if you’re not engaged with your customers and prospects, you’re not only missing out, but could be tarnishing your reputation. No matter if you are b2b or b2c, your customers are online looking for information about you, talking […]

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Why Social Media Matters to Sales Teams

Social Media is widely accepted as an essential tool for marketing teams and customer service teams, but when it comes to sales teams the uptake has been slow. With potential customers typically being as much as 70% of the way through the sales cycle before they first make contact with your sales teams, it’s time […]

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Affordable, Powerful Customer Relationship Management (CRM)

One thing that every company large or small has in common is customers. Customers are what every company is all about, the most important thing of all. Something that important has to be managed carefully, but most small to midsized companies have long thought that a Customer Relationship Management (CRM) system is way beyond their […]

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