“The world is all gates, all opportunities, strings of tension waiting to be struck.” –Ralph Waldo Emerson Did you ever get a call from a customer while on the road and wish you had access to all your past calls and notes? Have you ever been at a customer’s site and heard “How much …
Posts Tagged ‘social CRM’
Be a Social Butterfly with CRM
You can’t deny the incredible potential using social media in business today. Combining social channels with your CRM can be a faster and more reliable way to reach new customers, as well as resolve issues for existing ones. According to this article in the Economic Times, Gartner predicts that by 2014, refusing to communicate with …
Enhanced Social Capabilities Included in Microsoft Dynamics CRM 2011 Update - Streamline Communication
One of the most exciting features of Microsoft Dynamics CRM 2011 is its social capabilities added in an update that was released late last year. The social functionalities make it easy for users to communicate and collaborate with coworkers in real time, using an interface that is similar to the social networks we've all become …
Our 4 Favorite Ways to Add Social Media to your CRM Software
Social media is invading nearly every aspect of business. There seems to be a Facebook, LinkedIn, or Twitter link on nearly every website, print ad, and commercial ads. If you aren’t using social media to reach out to your customers, then you could be missing important opportunities. Tools that listen to social media streams are …
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Social Collaboration Tool Adoption for Your Business
The Facebook and Twitter generation is demanding more social collaboration for business technology solutions. This just goes to prove that the days are over for archaic CRM solutions, and the days are here for Social CRM. Employees and customers want more social collaboration in the workplace and online. Social CRM makes that possible, but where …
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Making the Most of Social Collaboration Tools in CRM
Social media is transforming the way companies communicate. Even if your organization hasn’t fully embraced the use of social networking sites and tools for marketing or customer service, it is likely that these mediums are being utilized in some capacity by your employees, customers, and vendors. Social media isn’t just transforming the way we communicate; …
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A Picture is Worth a Thousand Words: Displaying Contact Pictures in Microsoft Dynamics CRM 2011
When you can put a face to a name, it can make all the difference in developing a relationship. Because you work with people across the country or sometimes across the globe, the personal connection is a little harder to maintain. But we live in a technology world and although we’re miles apart from our customers, …
CRM Social Features – Like It!
I’m a Facebook junkie. I admit it. It’s a great way to keep connected with my friends and family who are scattered across the country. It has changed the way I communicate and I find I’m more in tune with what is happening in my friends' lives than I was before. In October, Microsoft announced their …
Social CRM is Making its Way into B2B and is Here to Stay
Social CRM includes social software for marketing, customer service and sales. It is the next big thing in regards to how we manage our customers. According to Gartner Research, social CRM for Business to Business (B2B) is on pace to be 30 percent of the market by 2015. Gartner also said that social software spend …
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Microsoft CRM in the Age of the Cloud Webinar
Be sure to check out the on-demand recording of the webinar, "CRM in the Age of the Cloud: Trends, Rules, and Lessons for Engaging the Socially- Empowered Customers". Learn from the experts as Brent Leary and Michael W. Thomas, along with guest speaker, John Johnston discuss how social tools impact the customer experience, the importance …
