Posts Tagged ‘social CRM’

Turnkey Technologies, Inc.'s Logo Mobile CRM Means Anywhere, Anytime, Any Device

“The world is all gates, all opportunities, strings of tension waiting to be struck.” –Ralph Waldo Emerson   Did you ever get a call from a customer while on the road and wish you had access to all your past calls and notes?  Have you ever been at a customer’s site and heard “How much …

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Sikich's Logo Be a Social Butterfly with CRM

You can’t deny the incredible potential using social media in business today.  Combining social channels with your CRM can be a faster and more reliable way to reach new customers, as well as resolve issues for existing ones. According to this article in the Economic Times, Gartner predicts that by 2014, refusing to communicate with …

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Sikich's Logo Our 4 Favorite Ways to Add Social Media to your CRM Software

Social media is invading nearly every aspect of business.  There seems to be a Facebook, LinkedIn, or Twitter link on nearly every website, print ad, and commercial ads.  If you aren’t using social media to reach out to your customers, then you could be missing important opportunities. Tools that listen to social media streams are …

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Sikich's Logo Social Collaboration Tool Adoption for Your Business

The Facebook and Twitter generation is demanding more social collaboration for business technology solutions. This just goes to prove that the days are over for archaic CRM solutions, and the days are here for Social CRM. Employees and customers want more social collaboration in the workplace and online. Social CRM makes that possible, but where …

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Cargas Systems 's Logo A Picture is Worth a Thousand Words: Displaying Contact Pictures in Microsoft Dynamics CRM 2011

When you can put a face to a name, it can make all the difference in developing a relationship. Because you work with people across the country or sometimes across the globe, the personal connection is a little harder to maintain. But we live in a technology world and although we’re miles apart from our customers, …

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Stoneridge Software's Logo CRM Social Features – Like It!

I’m a Facebook junkie.  I admit it.   It’s a great way to keep connected with my friends and family who are scattered across the country.  It has changed the way I communicate and I find I’m more in tune with what is happening in my friends' lives than I was before.  In October, Microsoft announced their …

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Sikich's Logo Social CRM is Making its Way into B2B and is Here to Stay

Social CRM includes social software for marketing, customer service and sales. It is the next big thing in regards to how we manage our customers. According to Gartner Research, social CRM for Business to Business (B2B) is on pace to be 30 percent of the market by 2015. Gartner also said that social software spend …

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Hitachi Solutions America, Ltd.'s Logo Microsoft CRM in the Age of the Cloud Webinar

Be sure to check out the on-demand recording of the webinar, "CRM in the Age of the Cloud: Trends, Rules, and Lessons for Engaging the Socially- Empowered Customers". Learn from the experts as Brent Leary and Michael W. Thomas, along with guest speaker, John Johnston discuss how social tools impact the customer experience, the importance …

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