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Microsoft Dynamics 365 experts providing comparisons and opinions to professionals in the CRM selection process since 2009


Posts Tagged ‘social CRM’

Microsoft Dynamics CRM and Microsoft Social Listening: Hear Your Customers

The growth of social networking has been mind-numbing and its application to the business world is becoming even more impressive. Social is no longer on the periphery of business; it is engrained in every aspect of business from acquiring new customers and members, to gaining an ever better understanding of client interests and behavior. Microsoft […]

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Microsoft CRM Puts the SMAC Down: Social, Mobile, Analytical & Cloud Trends

As companies look for different ways to grow their businesses and offer their services. They should realize that cold calling and even calling to "check in"  is not cutting it anymore and customers are getting  tired of it. Same goes for the high pressure sales call, which puts people off and rarely works  anymore. It is […]

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New Features in the Microsoft Dynamics CRM Spring 2014 Release

Focusing on the customer, check. Continuing to enhance cloud computing software, check. Working with industry leaders to enhance social and mobile functionality, check. Microsoft Dynamics CRM is undergoing many changes that keep the software at the helm of CRM solutions while continuing to win top industry awards. The spring wave of updates is a promising […]

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Social CRM Only For The Big Guys?

In June 2010, Gatorade launched its MissionControl. Comparable to Houston’s ground control, this program allowed Gatorade to tune in to the sentiments of consumers by performing social networks listening.   The following video is a testimony of the multiple and sophisticated utility and productivity tools used by Gatorade team to measure and confirm the impact of […]

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Designing a Versatile CRM Solution for Financial Service Firms

The benefits of CRM software for financial service firms extend beyond sales and marketing support. These powerful solutions also help you manage your enterprise more effectively, offering flexible and versatile functionality which helps streamline business practices in addition to managing client and customer relationships. However, in order to maximize this versatility, CRM solutions for financial […]

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Microsoft and Yammer Announce Deeper CRM Integration at YamJam ’12

At the first ever YamJam conference today, Yammer executives announced a major upgrade for the integration between Yammer and Microsoft CRM.  David Sacks, Yammer founder and Microsoft Corporate VP, noted the development was part of Yammer’s Enterprise Graph, which provides a standard set of social components that aims to solve the problem of social network sprawl. […]

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What Is Social CRM and How to Implement It Successfully

Over the last year the buzzword, "social CRM" or "SCRM" has entered the vocabulary of many in the CRM industry. If you're not familiar with it, the term social CRM basically refers to the integration of CRM and social media as a means of facilitating communication and collaboration among people within an organization as well […]

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Will Yammer Boost Microsoft Dynamics into Social CRM?

News from several sources including suggests that Microsoft has acquired the social enterprise network Yammer for $1.2 billion.  This move could help propel Microsoft into the forefront of the race to offer social CRM features to customers. Yammer provides enterprises with a private secure social networking system, which the company asserts is just as […]

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