A top new enhancement in Microsoft CRM 2013 is the ability for companies to engage in social selling. As defined by Microsoft, social selling gives businesses the ability to share …
Posts Tagged ‘social CRM’
Microsoft Dynamics CRM and Microsoft Social Listening: Hear Your Customers
The growth of social networking has been mind-numbing and its application to the business world is becoming even more impressive. Social is no longer on the periphery of business; it …
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Microsoft CRM Puts the SMAC Down: Social, Mobile, Analytical & Cloud Trends
As companies look for different ways to grow their businesses and offer their services. They should realize that cold calling and even calling to "check in" is not cutting it anymore …
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New Features in the Microsoft Dynamics CRM Spring 2014 Release
Focusing on the customer, check. Continuing to enhance cloud computing software, check. Working with industry leaders to enhance social and mobile functionality, check. Microsoft Dynamics CRM is undergoing many changes …
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Social CRM Only For The Big Guys?
In June 2010, Gatorade launched its MissionControl. Comparable to Houston’s ground control, this program allowed Gatorade to tune in to the sentiments of consumers by performing social networks listening. The …
Designing a Versatile CRM Solution for Financial Service Firms
The benefits of CRM software for financial service firms extend beyond sales and marketing support. These powerful solutions also help you manage your enterprise more effectively, offering flexible and versatile …
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Microsoft and Yammer Announce Deeper CRM Integration at YamJam '12
At the first ever YamJam conference today, Yammer executives announced a major upgrade for the integration between Yammer and Microsoft CRM. David Sacks, Yammer founder and Microsoft Corporate VP, noted the …
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What Is Social CRM and How to Implement It Successfully
Over the last year the buzzword, "social CRM" or "SCRM" has entered the vocabulary of many in the CRM industry. If you're not familiar with it, the term social CRM …
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VIDEO INTERVIEW: The Social Media Roadmap for Dynamics CRM
In this interview at CRMSoftware.TV, David Pennington, Director of Product Marketing for Microsoft Dynamics CRM, talks about where Microsoft is headed in terms of social. Topics include social highlights for …
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Will Yammer Boost Microsoft Dynamics into Social CRM?
News from several sources including Forbes.com suggests that Microsoft has acquired the social enterprise network Yammer for $1.2 billion. This move could help propel Microsoft into the forefront of the …
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