A top new enhancement in Microsoft CRM 2013 is the ability for companies to engage in social selling. As defined by Microsoft, social selling gives businesses the ability to share knowledge more broadly than ever before. It allows Microsoft CRM users to connect to their customers' social media and other mobile platforms. Many clients have […]
continue reading...Posts Tagged ‘social CRM’
Social Selling with Microsoft CRM
July 24, 2014 · Intellitec Solutions · Comments Off on Social Selling with Microsoft CRM
Microsoft Dynamics CRM and Microsoft Social Listening: Hear Your Customers
July 22, 2014 · BroadPoint Technologies, LLC · Comments Off on Microsoft Dynamics CRM and Microsoft Social Listening: Hear Your Customers
The growth of social networking has been mind-numbing and its application to the business world is becoming even more impressive. Social is no longer on the periphery of business; it is engrained in every aspect of business from acquiring new customers and members, to gaining an ever better understanding of client interests and behavior. Microsoft […]
continue reading...Microsoft CRM Puts the SMAC Down: Social, Mobile, Analytical & Cloud Trends
June 11, 2014 · AKA Enterprise Solutions · 1 Comment
As companies look for different ways to grow their businesses and offer their services. They should realize that cold calling and even calling to "check in" is not cutting it anymore and customers are getting tired of it. Same goes for the high pressure sales call, which puts people off and rarely works anymore. It is […]
continue reading...New Features in the Microsoft Dynamics CRM Spring 2014 Release
June 10, 2014 · HITACHI Asia Pacific · Comments Off on New Features in the Microsoft Dynamics CRM Spring 2014 Release
Focusing on the customer, check. Continuing to enhance cloud computing software, check. Working with industry leaders to enhance social and mobile functionality, check. Microsoft Dynamics CRM is undergoing many changes that keep the software at the helm of CRM solutions while continuing to win top industry awards. The spring wave of updates is a promising […]
continue reading...Social CRM Only For The Big Guys?
March 19, 2014 · XRM Vision · Comments Off on Social CRM Only For The Big Guys?
In June 2010, Gatorade launched its MissionControl. Comparable to Houston’s ground control, this program allowed Gatorade to tune in to the sentiments of consumers by performing social networks listening. The following video is a testimony of the multiple and sophisticated utility and productivity tools used by Gatorade team to measure and confirm the impact of […]
continue reading...Designing a Versatile CRM Solution for Financial Service Firms
April 9, 2013 · AKA Enterprise Solutions · Comments Off on Designing a Versatile CRM Solution for Financial Service Firms
The benefits of CRM software for financial service firms extend beyond sales and marketing support. These powerful solutions also help you manage your enterprise more effectively, offering flexible and versatile functionality which helps streamline business practices in addition to managing client and customer relationships. However, in order to maximize this versatility, CRM solutions for financial […]
continue reading...Microsoft and Yammer Announce Deeper CRM Integration at YamJam ’12
November 8, 2012 · Hitachi Solutions · Comments Off on Microsoft and Yammer Announce Deeper CRM Integration at YamJam ’12
At the first ever YamJam conference today, Yammer executives announced a major upgrade for the integration between Yammer and Microsoft CRM. David Sacks, Yammer founder and Microsoft Corporate VP, noted the development was part of Yammer’s Enterprise Graph, which provides a standard set of social components that aims to solve the problem of social network sprawl. […]
continue reading...What Is Social CRM and How to Implement It Successfully
September 19, 2012 · Intelligent Technologies, Inc. · Comments Off on What Is Social CRM and How to Implement It Successfully
Over the last year the buzzword, "social CRM" or "SCRM" has entered the vocabulary of many in the CRM industry. If you're not familiar with it, the term social CRM basically refers to the integration of CRM and social media as a means of facilitating communication and collaboration among people within an organization as well […]
continue reading...VIDEO INTERVIEW: The Social Media Roadmap for Dynamics CRM
July 27, 2012 · CRM Software Blog Writer · Comments Off on VIDEO INTERVIEW: The Social Media Roadmap for Dynamics CRM
In this interview at CRMSoftware.TV, David Pennington, Director of Product Marketing for Microsoft Dynamics CRM, talks about where Microsoft is headed in terms of social. Topics include social highlights for the next release of Microsoft Dynamics CRM and Microsoft’s future investment in social for Dynamics CRM. Listen for information on Activity Feeds (the facebook style […]
continue reading...Will Yammer Boost Microsoft Dynamics into Social CRM?
June 25, 2012 · PDG Consultants · 2 Comments
News from several sources including Forbes.com suggests that Microsoft has acquired the social enterprise network Yammer for $1.2 billion. This move could help propel Microsoft into the forefront of the race to offer social CRM features to customers. Yammer provides enterprises with a private secure social networking system, which the company asserts is just as […]
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