So you weren't scared away by the number of acronyms in the title...excellent! The introduction of Enhanced SLAs in CRM 2015 was a game-changing development for customer service managers. More than anything, Enhanced SLAs (as opposed to Standard SLAs) provided managers with a greater ability to monitor and report on critical SLA KPIs. That said, while charts and dashboards …
Microsoft Dynamics 365 and Power Platform experts providing comparisons and opinions for the CRM selection process.
