Customer Self-Service - Your Portal to Success in the Digital Economy
The Digital Economy Demands Customer Self-Service Portals Are you hiring more sales associates to meet volume demand, sorting through scattered records of frequently asked questions and service requests, and pulling …
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Parature: What Is It and How Can It Help Boost Customer Satisfaction?
Ever since January when Microsoft announced it had acquired Parature, a cloud based customer service solution provider, there’s been a fair amount of speculation about what this means for Microsoft’s …
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The Necessity of Customer Service Transparency
The world of client services is transforming. As we look at the way customer support has evolved, we can see that businesses are putting more and more functions in the …
Better Customer Service with Self-Service Portal for Dynamics CRM 2011
In my previous post I explained the benefits, for organizations providing customer service, of using DotNetNuke free Community Edition, as customer a portal that connects to the Dynamics CRM service module. (Read …
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Customer Self-Service Portal for Microsoft Dynamics CRM 2011
We are all familiar with the customer self-service portal, offered by Microsoft, which connects to Dynamics CRM 2011. Another method commonly used by developers is SharePoint based portals that connect …
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