self-service portal

The Digital Economy Demands Customer Self-Service Portals Are you hiring more sales associates to meet volume demand, sorting through scattered records of frequently asked questions and service requests, and pulling at strings trying to facilitate customer engagement? Well stop. Today's customers expect service at their fingertips. In fact, 90% of customers in the US expect …

Customer Self-Service – Your Portal to Success in the Digital Economy Read More »

Ever since January when Microsoft announced it had acquired Parature, a cloud based customer service solution provider, there’s been a fair amount of speculation about what this means for Microsoft’s Dynamics CRM customer relationship management platform.  And while Dynamics CRM will certainly benefit from Microsoft’s purchase, the exact timing remains unclear.  According to a recent …

Parature: What Is It and How Can It Help Boost Customer Satisfaction? Read More »

In my previous post I explained the benefits, for organizations providing customer service, of using DotNetNuke free Community Edition, as customer a portal that connects to the Dynamics CRM service module. (Read here) In this post, I will go through the DNN2CRM service modules offered by DNNintegration, and discuss how the modules connect to CRM to create, edit, …

Better Customer Service with Self-Service Portal for Dynamics CRM 2011 Read More »

We are all familiar with the customer self-service portal, offered by Microsoft, which connects to Dynamics CRM 2011. Another method commonly used by developers is SharePoint based portals that connect to CRM.  In this blog post, we offer a different approach to building a customer portal. We suggest that customer portals built on DotNetNuke technology, …

Customer Self-Service Portal for Microsoft Dynamics CRM 2011 Read More »

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