Dynamics CRM Online Launches Cloud NOW! Promotion and Rebate Offer
As a reader of crmsoftwareblog.com you are very likely either a current Microsoft Dynamics CRM user or evaluating this amazing product for your organization. Whichever may be the case, the sales and marketing team over at Microsoft have just released a brand new (and really sweet) promotion that will provide companies who purchase new Microsoft …
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How to Improve Customer Service with Parature and Dynamics CRM
Responding to customer inquiries in a timely an efficient manner is key to business success today, and the web is full of advice on how to improve customer service, some of it more useful than others. This post was written for those of you who find yourself wishing that you could make the process of …
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Affordable, Powerful Customer Relationship Management (CRM)
One thing that every company large or small has in common is customers. Customers are what every company is all about, the most important thing of all. Something that important has to be managed carefully, but most small to midsized companies have long thought that a Customer Relationship Management (CRM) system is way beyond their …
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Parature: What Is It and How Can It Help Boost Customer Satisfaction?
Ever since January when Microsoft announced it had acquired Parature, a cloud based customer service solution provider, there’s been a fair amount of speculation about what this means for Microsoft’s Dynamics CRM customer relationship management platform. And while Dynamics CRM will certainly benefit from Microsoft’s purchase, the exact timing remains unclear. According to a recent …
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New Microsoft Dynamics CRM Pricing Coming Spring 2014
With the Spring 2014 release of Dynamics CRM, Microsoft is adding exciting new capabilities across customer service, marketing and sales. Since the user experience will be integrated, it makes sense that the pricing and licensing should be too. So the pricing for Microsoft Dynamics CRM will be changing again – but this time you get …
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What the Microsoft Acquisition of Parature Means for Dynamics CRM
Microsoft recently announced its plan to purchase Parature, a cloud-based customer service software provider which specializes in engaging customers across multiple channels like email, live chat, and through self-service knowledge bases. The initial press release hinted that this acquisition would be used to strengthen the Dynamics CRM platform in the future. Parature already provides integrations …
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