Create a Seamless Omnichannel Customer Service Experience Using Microsoft Dynamics 365
Only a few decades ago, if a customer wanted to contact a company, they really only had one option: the phone. Today’s customers have a myriad of options available: phone …
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Wave 2 release updates for Omnichannel for Customer Service in Microsoft Dynamics 365
Omnichannel for customer service in Microsoft Dynamics 365 offers to connect and engage customers across different digital messaging channels. You can enable chat, SMS, and social channels like Facebook, Twitter in your …
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