Create a Seamless Omnichannel Customer Service Experience Using Microsoft Dynamics 365
Only a few decades ago, if a customer wanted to contact a company, they really only had one option: the phone. Today’s customers have a myriad of options available: phone calls, texting, email, live chat, social media—the list is endless. With a number of channels available, it’s not only crucial for companies to remain active …
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Adxstudio acquisition update | Peak Portals remains most affordable
This fall Adxstudio was acquired by Microsoft, our top competitor in the portal space, which left potential and current customers and partners with some questions that we couldn’t answer until now. As of late last week, Microsoft has begun to provide additional clarity with their plans for the acquisition, and has helped to further strengthen …
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30% off Peak Portals and Getting Started Packages
This season we’ll be gifting you with a holiday promotion, tips for Peak Portals and introducing you to our “elves” – along with their favorite features. Let’s get started with the gifting and happy holidays! 30% off all Peak Portals and Getting Started packages is your gift from Peak Engagement until December 31, 2015. This includes portals …
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Join Peak Engagement at CRMUG Summit
Join us and your Microsoft Dynamics CRM peers, including Microsoft MVPs, subject matter experts and Microsoft staff at this year’s CRMUG Summit event taking place October 13-16 at the Reno Convention Center located in Reno, Nevada. As a platinum sponsor, Peak Engagement is thrilled to contribute to such a valuable event for Dynamics CRM users. …
Introducing Peak Engagement & Peak Portals for Dynamics CRM
We’re pleased to announce Peak Engagement as our new company name and Peak Portals as our new name for CRM Vertex, your portal solution. If you’ve been joining us on our hike to the peak, you know that this announcement has been highly anticipated and full of company and product improvements that have been created …
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Support in the Age of the Customer
As a company that is focused on delivering web portals to help drive better customer engagement through multiple channels, it is amazing how many times we hear the following: “I want to get a portal up and running so I can retire my email and phone support options and make all of my customers enter …
Localized Web Portals by CRM Vertex
As we roll into the dog days of summer, CRM Vertex, a web portal provided for Microsoft Dynamics CRM, is pushing out a refreshing new release – version 2.2.0.0. Though we previously announced we were moving to a semi-annual release cycle there was so much great functionality we wanted to deliver that we couldn’t wait. Three …
CRM Portal Company Begins Hike to the Peak of Customer Engagement
As you may know, a core focus of CRM Vertex has always been creating an environment to drive engagement for internal and external users and customers. Our product and services have allowed you to drive this engagement through our self-service portal powered by Microsoft Dynamics CRM. Coming this October, CRM Vertex takes engagement to new, …
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WPC – A Day by Day Play
For those of you who have never attended Worldwide Partner Conference (WPC), it can sometimes feel a bit overwhelming and un-focused. It is, after all, Microsoft’s second largest event, bringing together 15,000 people from Microsoft’s entire partner ecosystem, not just Dynamics. This year was no different, and there was so much information to take in. …
Fluid Multi-channel Engagement
CRM Vertex attended the Microsoft Industry Summit this week and had the pleasure of hearing Paul Greenberg (referred to as the Godfather of CRM) speak about customer engagement. Paul is extremely knowledgeable on the subject and we enjoyed listening to him along with the thought leadership he provides. One of the things he discussed was …
