Top 5 Reasons to Select Microsoft Dynamics 365 for Sales (CRM)
Customer Relationship Management (CRM) Systems are vital in today’s fast-paced business economy to utilize as much data possible to effectively manage ever increasingly complex sales processes and to access critical …
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Improve Customer Service With Proactive Customer Response
One of the quickest ways to frustrate a customer is to put them on hold or transfer them to another representative. If you can’t answer their questions on the spot …
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5 Ways a CRM Can Boost Revenue
There is no doubt that a CRM system can help you transform the way your company does business. It is a powerful tool that can significantly increase the productivity of your …
7 Steps for Choosing the Right Microsoft Dynamics CRM Partner
Choosing Microsoft is the easy part. Choosing the best technology partner to implement and support your CRM solution is a lot like choosing a good surgeon. They each have the …
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What’s New in Dynamics CRM 2013 – Navigation and User Interface
The user interface (UI) has been significantly updated in Dynamics CRM 2013. Many of the changes are designed to simplify the user experience and reduce the number of clicks required …
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3 Questions Management Should Answer to Ensure User Adoption of a New CRM System
At NexusTek, we have been implementing customer relationship management (CRM) systems for over 20 years (although back then they were called contact management systems). We have been implementing Dynamics CRM …
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Microsoft Dynamics CRM – Efficient Citizen Relationship Management
The “Customer Relationship” in CRM not only applies to business consumers, it also relates to citizen relationships, which tend to have substantial challenges. There is a need to improve Citizen …
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