Creating Excellent Customer Experiences with Shared Knowledge through CRM
No matter the industry your business operates in, it must maintain a steady flow of clients. To do this, it must establish a brand that is focused on providing exceptional customer service. Fortunately, there are many tips you can follow to improve the customer service your business is able to provide, and Microsoft Dynamics CRM …
Creating Excellent Customer Experiences with Shared Knowledge through CRM Read More »
Social Listening is for Everyone
The need to provide amazing customer experiences is not reserved for enterprise organizations, and neither is the ability to pull it off. One key way to ensure that your customers are having positive, memorable interactions with your company is to keep tabs on what they are saying on social media. By doing so, you can …
7 Easy Ways to Enter Data in CRM 2013
There has been a lot said already about the reimagined user interface in Microsoft Dynamics CRM 2013 (http://www.socius1.com/crm-2013-is-coming-with-a-brand-new-look/) and how it is cleaner and more intuitive to make your people more productive. One of the most evident ways that it makes users more efficient is by making data entry and editing faster and easier. Here’s …
When You’re Ready for CRM, Get a Solution That Fits
Your customer relationships are a vital part of your business success. Keeping track of customer details is an important part of providing long-term (and loyal) customers with what they want, when they want it. A customer relationship management (CRM) solution can help you keep important customer details at your fingertips, as well as provide valuable insight …
When You’re Ready for CRM, Get a Solution That Fits Read More »
Microsoft Enables Effective Customer Engagement
In the opening keynote address of the annual Convergence event, the focus was on uniting with customers – both Microsoft’s commitment to be “in this together” with their customers and the tools they were introducing to help Microsoft Dynamics users connect with their own customers. In a press release that coincided with the keynote, Microsoft …
Understanding How Data is Structured in Dynamics CRM
Before you can quickly and effectively begin leveraging Microsoft Dynamics CRM’s reporting capabilities, it’s important to understand how data is structured in the system. If you don’t know where your data is, you can’t report against it. In this video, a Socius Microsoft Dynamics CRM solutions consultant explains the hierarchy of information entities (or “buckets”) …
Understanding How Data is Structured in Dynamics CRM Read More »
4 Reasons to Trust Microsoft Dynamics CRM Online
With any customer relationship management solution, the security of your business critical customer and sales data is paramount. Gene Phifer, vice president and distinguished analyst for Gartner, put it this way: “Enterprises should ensure that potential cloud service providers are trustworthy in areas of security, privacy, and operational characteristics - Transparency in a cloud vendor is …
4 Reasons to Trust Microsoft Dynamics CRM Online Read More »
Dynamics CRM for the Enterprise? Guess Who is Proving This Really Works!
Since its inception, Microsoft Dynamics CRM has been a leader in providing innovative relationship management solutions to small and mid-sized businesses. It has proven itself time and again to be a powerful business productivity tool that has helped midmarket businesses maximize their marketing dollars, win more sales more efficiently, delight their customers, and optimize every business …
Dynamics CRM for the Enterprise? Guess Who is Proving This Really Works! Read More »
Software Advice Talks SalesForce.com Alternatives
Recently, Lauren Carlson, a CRM Analyst for Software Advice, wrote a blog post in which she assessed five cloud CRM solutions that compete effectively with SalesForce.com. The first solution she profiled as being a great alternative for organizations not interested in SFDC was Microsoft Dynamics CRM. In my opinion… While her assessment of the benefits …
Software Advice Talks SalesForce.com Alternatives Read More »
