Creating Excellent Customer Experiences with Shared Knowledge through CRM
No matter the industry your business operates in, it must maintain a steady flow of clients. To do this, it must establish a brand that is focused on providing exceptional …
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Social Listening is for Everyone
The need to provide amazing customer experiences is not reserved for enterprise organizations, and neither is the ability to pull it off. One key way to ensure that your customers …
7 Easy Ways to Enter Data in CRM 2013
There has been a lot said already about the reimagined user interface in Microsoft Dynamics CRM 2013 (http://www.socius1.com/crm-2013-is-coming-with-a-brand-new-look/) and how it is cleaner and more intuitive to make your people …
When You’re Ready for CRM, Get a Solution That Fits
Your customer relationships are a vital part of your business success. Keeping track of customer details is an important part of providing long-term (and loyal) customers with what they want, when …
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Microsoft Enables Effective Customer Engagement
In the opening keynote address of the annual Convergence event, the focus was on uniting with customers – both Microsoft’s commitment to be “in this together” with their customers and …
Understanding How Data is Structured in Dynamics CRM
Before you can quickly and effectively begin leveraging Microsoft Dynamics CRM’s reporting capabilities, it’s important to understand how data is structured in the system. If you don’t know where your …
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4 Reasons to Trust Microsoft Dynamics CRM Online
With any customer relationship management solution, the security of your business critical customer and sales data is paramount. Gene Phifer, vice president and distinguished analyst for Gartner, put it this way: …
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Dynamics CRM for the Enterprise? Guess Who is Proving This Really Works!
Since its inception, Microsoft Dynamics CRM has been a leader in providing innovative relationship management solutions to small and mid-sized businesses. It has proven itself time and again to be …
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Software Advice Talks SalesForce.com Alternatives
Recently, Lauren Carlson, a CRM Analyst for Software Advice, wrote a blog post in which she assessed five cloud CRM solutions that compete effectively with SalesForce.com. The first solution she …
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