Last week, analyst group Gartner released its “2013 Magic Quadrant for Sales Force Automation” and this year like many previous ones, it has named Microsoft Dynamics CRM a leader in the category. In case you’re wondering, Gartner defines Sales Force Automation (SFA) as “applications [that] support the automation of sales activities, processes and administrative responsibilities …
Posts Tagged ‘Microsoft Dynamics CRM Gartner Group’
Microsoft Dynamics CRM Named A Leader In Customer Service Contact Centers 2010 Magic Quadrant
Evaluation based on completeness of vision and ability to execute. Microsoft Corp. announced that Microsoft Dynamics CRM has been positioned in the Leaders quadrant of the 2010 Magic Quadrant for CRM Customer Service Contact Centers. In this research report, Gartner Inc. looks primarily at the first layer: CRM business applications for customer service interactions. I …
