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Posts Tagged ‘Microsoft Dynamics CRM 2011’

What Is a 360-degree View of Your Customer, Why You Need It, and Why Microsoft Dynamics CRM Is the Best Way to Get It

There’s an old expression that knowledge is power. In business, knowledge is much more than that. Properly harnessed and managed, knowledge makes money, saves time, strengthens relationships, and grows your business. And there is no better tool on the market to help you reap the benefits of knowledge than Microsoft Dynamics CRM. Having readily available […]

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Bruce Biron, Joins ACE Microtechnology, Inc. as Microsoft Dynamics CRM Practice Lead

Bruce Biron, joins ACE Microtechnology, Inc. as Microsoft Dynamics CRM Practice Lead ATLANTA, GA, August 2015 - ACE Microtechnology (ACE) a global business and technology services firm that provides Microsoft Dynamics Solutions - Microsoft CRM and Microsoft Dynamics GP (formerly Great Plains), has welcomed a new team member, Bruce Biron. Bruce brings over 15 years […]

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CRM and ERP Are Better Together

Some things are just better together, and that is certainly the case when it comes to Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP). A CRM solution can help sales, marketing and service professionals close deals faster and serve customers better, while an ERP solution can manage financials, inventory and operations. But what happens […]

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Update Rollup 17 for Dynamics CRM 2011 Released

Update Rollup 17 was released on May 8, 2014 for Microsoft Dynamics CRM 2011 On-Premise customers. The big bullet point in the UR17 release is support for Internet Explorer 11.  This is great news for users on the bleeding edge who have already upgraded to Windows 8.1 and are unable to go back to an earlier […]

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Eliminate Duplicate Data by Going Mobile with CRM

There is a lot of talk about how important it is to implement mobile solutions for your business.  What types of information can be viewed, edited, updated, etc. on a mobile device?  How does this relate to your business?  There are 5 reasons why your organization should GO MOBILE and here is one reason: Eliminate Duplicate Data!  […]

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Are You Tired of Your Current Customer Relationship Management Software?

Many companies invested in traditional CRM software, unaware of the additional benefits that can be gained with alternative CRM solutions.  Perhaps your company, like many others, is trying to make do with its old CRM software in an attempt to justify an unfortunate investment decision.  If this sounds familiar, then you’ve come to the right […]

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Microsoft Dynamics CRM Workflow – Take Care When Linking Tables

I was creating a Workflow for a client in Microsoft Dynamics CRM 2011. It was a simple process; when an Opportunity field was updated (in this case, Rating was set to HOT), the client wanted the related Account record to automatically have its Status field updated. On my first pass the Process Properties looked like […]

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Design Flaw in Importing Connections in CRM 2011

Never willing to call a bug a bug, Microsoft support was able to confirm to me that “by design” the importing of the Connections entity in CRM 2011 does not function in a worthwhile manner (as of Feb 2013). The issue stems from being unable to tell CRM to which entity type you are connecting. […]

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CRM to the People – A “Must Read” Book

Whether you’re starting a new CRM initiative, or salvaging an existing one, never underestimate the value of taking the time to gauge if your organization has the key ingredients in place for a successful CRM implementation – before you implement CRM software. A successful CRM implementation is a strategic endeavor that focuses on people and […]

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Microsoft Has Released Dynamics CRM 2011 Update Rollup 14

We are pleased to announce that the newest Rollup for Dynamics CRM 2011 is out! This is a tested, cumulative set of updates. It includes performance enhancements that are packaged together for simple and easy deployment. Our favorite fixes? Take a look!  "Show Selected Views" does not work in CRM Dashboard. Adding a mail template in CRM after […]

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