Microsoft Dynamics 365 for Sales

Customer Relationship Management (CRM) Systems are vital in today’s fast-paced business economy to utilize as much data possible to effectively manage ever increasingly complex sales processes and to access critical insights into an organizations’ customers buying trends. Modern CRM systems can help provide the necessary tools for a companies’ both prospects and customers to maximize …

Top 5 Reasons to Select Microsoft Dynamics 365 for Sales (CRM) Read More »

Last April Microsoft released the new marketing module for Microsoft Dynamics 365. The solution addresses some areas that the Microsoft team knew would be important to not only your marketing team but also your sales and service teams. For instance, the new solution, Dynamics 365 for Marketing, offers an integrated event management solution and better …

Dynamics 365 for Marketing: Better Collaboration for All Your Teams Read More »

One of the newer modules in the Dynamics 365 family, Field Service, leverages the latest technology offered by Microsoft and combines it into one powerful solution. D365 Field Service is an integrated solution with your current D365 environment, enabling you to be field ready with your already configured environment, filled with customer data. D365 Fields …

Take Scheduling to the Next Level with Dynamics 365 Field Service Read More »

Any business using a contact center treats it as a cost center. From a financial perspective, this makes sense.   A good conversation with a customer creates a lot of value. The problem is that it's usually intangible. In business, you need numbers to show your value … numbers like revenue that offsets costs. The …

How to Increase Revenue in the Contact Center with Dynamics 365 Read More »

  Every industry uses jargon and short-cut terms for more precise and efficient communication within their industry. Jargon can be great when you’re in the know. In my opinion, though, the technology industry is the absolute WORST with the jargon because it is baked into the very products.   CRM vs ERP vs real business …

What’s in a Name? CRM vs ERP and the Importance of Speaking Your Customers’ Language Read More »

La conférence Directions North America a fait couler beaucoup d’encre depuis qu’elle a eu lieu du 17 au 20 septembre dernier à l’hôtel JW Marriott à Orlando en Floride. Les nouvelles concernant le futur de la solution Microsoft Dynamics 365 Business Edition, dont la sortie était prévue à l’automne, ont notamment beaucoup fait réagir. Cependant, …

Les trois points-clés à retenir de la conférence Directions North America 2017 Read More »

The Directions North America conference caused a lot of stir since it took place from September 17 to 20 at the JW Marriott Hotel in Orlando, FL. News regarding the future of Microsoft Dynamics 365 Business Edition, which was slated for launch this fall, were received with surprise on the part of the crowd. However, …

The Three Main Takeaways from Directions North America 2017 Read More »

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