Posts Tagged ‘Microsoft Dynamics 365 for Customer Service’

Crowe's Logo Best Practices for Customer Service to Prioritize Support Requests in CRM - Part 2

What type of customer should get the highest priority support? All customers are important, but the loudest or highest touch doesn’t always equate to the most important customer to your […]

Crowe's Logo Overview of Case Management in Microsoft Dynamics 365 for Customer Service

Microsoft Dynamics 365 for Customer Service is a powerful system to unify the way people experience your business. It makes information available across engagements so your agents can offer the […]

Crowe's Logo 5 Questions: Can You Benefit from Case Management in Microsoft Dynamics 365?

Case management includes the process of identifying, recording, analyzing, monitoring and resolving an information-centric work item.  It includes the collection of appropriate data, the adherence to internal processes, and the […]

 

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