Best Practices for Customer Service to Prioritize Support Requests in CRM - Part 2
What type of customer should get the highest priority support? All customers are important, but the loudest or highest touch doesn’t always equate to the most important customer to your …
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Overview of Case Management in Microsoft Dynamics 365 for Customer Service
Microsoft Dynamics 365 for Customer Service is a powerful system to unify the way people experience your business. It makes information available across engagements so your agents can offer the …
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5 Questions: Can You Benefit from Case Management in Microsoft Dynamics 365?
Case management includes the process of identifying, recording, analyzing, monitoring and resolving an information-centric work item. It includes the collection of appropriate data, the adherence to internal processes, and the …
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