YAMMER, SKYPE AND MARKETINGPILOT ALL SOLIDLY ON THE ROADMAP Last week, the Microsoft CRM team released their vision of CRM in two important documents; the December 2012 Service Update Preview Guide and the November 2012 Statement of Direction. These documents highlight Microsoft CRM’s planned transformation from a data and lists-centered approach to an experience that …
Posts Tagged ‘Microsoft CRM Statement of Direction’
Important Changes to the Microsoft Dynamics CRM Release Cycle
Microsoft recently (May 2011) issued an updated ‘Statement of Direction’ for its flagship CRM solution Microsoft Dynamics CRM. One of the major points in the statement, which relates to Microsoft Dynamics CRM Online as well as on-premise, is that there are changes to the product’s release cycle. From now on, both versions of the product …
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