Posts Tagged ‘Microsoft CRM Gartner Quadrant’

HITACHI Asia Pacific's Logo Microsoft Dynamics CRM Named A Leader In Customer Service Contact Centers 2010 Magic Quadrant

Evaluation based on completeness of vision and ability to execute. Microsoft Corp. announced that Microsoft Dynamics CRM has been positioned in the Leaders quadrant of the 2010 Magic Quadrant for CRM Customer Service Contact Centers. In this research report, Gartner Inc. looks primarily at the first layer: CRM business applications for customer service interactions. I …

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