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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

Posts Tagged ‘Microsoft CRM features’

Microsoft Dynamics CRM Activity Feeds FAQs

As promised in my last blog post discussing social CRM implementation tips, I would now like to take a closer look at the Activity Feeds feature offered in Microsoft Dynamics CRM 2011.  This feature is extremely helpful when it comes to fostering communication and collaboration among Dynamics CRM users. Just like the popular social networking […]

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Counting the Hidden Costs of Salesforce.com

When businesses evaluate CRM solutions, many factors are considered from functionality to user adaptability. But regardless of the main reason for looking at a new solution, all business ultimately will look at the cost as well. When comparing Microsoft CRM Online to SalesForce.com’s Enterprise version, the costs differences are staggering - $44 per month per […]

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A Real Life Example of Using Dialogs in Microsoft Dynamics CRM 2011 To Provide Superior Customer Service

Microsoft Dynamics CRM 2011 offers significant new and enhanced features that can increase effectiveness and productivity in your organization.  In this article, I will highlight Dialogs, one of the many enhancements delivered with the new version.  To read more about the new functionality in Dynamics CRM 2011, click here. Dialogs enable you to set up […]

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Manually Setting Up Activity Feeds on Forms in Microsoft Dynamics CRM 2011

Microsoft Dynamics 2011 Activity Feeds provide real time notifications and quick sharing of information via quick, short updates. The solution is available on the Dynamics Marketplace here. If you are an online user, and you do not use multiple forms on the entities you want to highlight, simply download, import and publish the solution. You […]

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Some of the Reasons UK Businesses are Choosing Microsoft Dynamics CRM Online as Their CRM solution

Concentrix TSG is an independent, UK based CRM specialist. We offer a variety of different CRM solutions, and will only recommend a product (or products) that best fit the business requirements, aims, and objectives of each individual client. Since January 2011, when Microsoft Dynamics CRM Online was launched in the UK, it generated a great […]

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An Introduction to Activity Feeds for Dynamics CRM 2011

I had a chance to play around with the new Activity Feeds utilities in Dynamics CRM 2011 and while there are some big limitations (see below) and it didn’t go quite as far as I had hoped, the capability is smooth, easy to set up and manage, and creates an event-driven mechanism for monitoring Dynamics […]

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Processes, Workflows and Dialogues: How Microsoft Dynamics CRM Makes Running Your Business So Much Easier!

Customer Relationship Management (CRM) doesn’t start with CRM software. CRM is a business strategy which uses systems and processes to effectively manage interactions with customers, potential customers, and other contacts. An effective CRM strategy largely comes down to well designed, well implemented, and well run customer facing business processes. In theory, you don’t need software […]

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Microsoft Dynamics CRM Online Launches in the UK – with Discounted Pricing

Microsoft’s cloud version of its leading CRM solution, Microsoft Dynamics CRM Online was launched in the UK and many other countries for the first time on 17th January 2011. Along with a host of new features, enhancements and developments, the price of Microsoft Dynamics CRM Online is starting out at a discounted rate of only £22.75 per user per month

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Microsoft Dynamics CRM 2011 Beta Testing – Feedback So Far

The latest version of Microsoft Dynamics CRM (officially called Microsoft Dynamics CRM 2011) is currently in beta release. Along with some of our customers, we’ve been trying it out and putting it through its paces. Here are some thoughts, comments and feedback about the Beta release of Microsoft Dynamics CRM 2011.

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Microsoft Dynamics CRM 2011 Sneak Peek at New Features, Functions and Enhancements

The next version of Microsoft Dynamics CRM, due in September 2010, is being eagerly awaited by business partners and end-users alike. Officially named Microsoft Dynamics CRM 2011 the product will offer a whole range of new features, functions and enhancements.

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