The Importance of Customer Service Spans Across Every Industry
Regardless of industry, most businesses – including many of our own clients – are focused on enhancing the customer experience they deliver. Indeed, it comes as no surprise that improving …
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Extending Microsoft Dynamics CRM’s Customer Service Module for Manufacturing
Microsoft CRM delivers a robust out-of-the-box Customer Service solution which includes standard features like case management, field service scheduling, and a knowledge management module. For many companies, this built-in solution …
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