A top new enhancement in Microsoft CRM 2013 is the ability for companies to engage in social selling. As defined by Microsoft, social selling gives businesses the ability to share knowledge more broadly than ever before. It allows Microsoft CRM users to connect to their customers' social media and other mobile platforms. Many clients have …
Posts Tagged ‘Microsoft CRM and Yammer’
Make Your Dynamics CRM and Yammer Integration Stick: 5 Tips to Improve User Adoption
Through various software updates over the last several months, Microsoft has been working to integrate Yammer, an enterprise microblogging service with Dynamics CRM. Connecting your company’s CRM system with social communication tools like Yammer, can be a great replacement for cumbersome email strings many of us currently depend on. Yammer makes it easier to avoid …
Make Your Dynamics CRM and Yammer Integration Stick: 5 Tips to Improve User Adoption Read More »
Microsoft’s Recent Investments Highlighted In CRM Statement of Direction and December 2012 Service Update
YAMMER, SKYPE AND MARKETINGPILOT ALL SOLIDLY ON THE ROADMAP Last week, the Microsoft CRM team released their vision of CRM in two important documents; the December 2012 Service Update Preview Guide and the November 2012 Statement of Direction. These documents highlight Microsoft CRM’s planned transformation from a data and lists-centered approach to an experience that …
