A top new enhancement in Microsoft CRM 2013 is the ability for companies to engage in social selling. As defined by Microsoft, social selling gives businesses the ability to share knowledge more broadly than ever before. It allows Microsoft CRM users to connect to their customers' social media and other mobile platforms. Many clients have …
Posts Tagged ‘Microsoft CRM and Yammer’
Microsoft’s Recent Investments Highlighted In CRM Statement of Direction and December 2012 Service Update
YAMMER, SKYPE AND MARKETINGPILOT ALL SOLIDLY ON THE ROADMAP Last week, the Microsoft CRM team released their vision of CRM in two important documents; the December 2012 Service Update Preview Guide and the November 2012 Statement of Direction. These documents highlight Microsoft CRM’s planned transformation from a data and lists-centered approach to an experience that …