Over the last year or so, social CRM is a topic that has been discussed at length in the press. More than just a buzzword, this concept is becoming more …
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Posts Tagged ‘marketing and customer service’
Do You Know Who Your End Consumer Is? 3 Ways Microsoft CRM Can Help
If your business manufactures or distributes to retailers, other distributors, or anyone who isn’t the ultimate buyer, how do you ‘know your customer’? Having this information and being able to …
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Responding to Client Inquiries with Microsoft Dynamics CRM
Managing your client base can be overwhelming at times. One of your clients may have questions about their recent order while another needs to be walked through your services from …
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How to Serve your Educated Client Base with CRM Software
In this day and age, customers are more informed than they ever have been. Long before making the commitment to buy a product, customers have done reading and online research …
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Build Customer Satisfaction Through Email Best Practices
Email marketing is one of the most dependable ways to reach prospective customers and nurture existing relationships. But as email vendors improve their tactics and technology continues to progress, it …
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Keep Customer Service ‘Top of Mind’ with Microsoft Dynamics CRM
A majority of the top eight customer management trends for 2010 emphasized customer service as the number one priority. This article, written by William Band, states that there are a rising number …
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Field Trip: Supporting Field Sales Success With Dynamics CRM
Today’s business buyers expect the sales person sitting across the desk to be able to access information about their account immediately. Are your sales reps able to deliver? A few …
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Provide Better And More Cost Effective Customer Service With eService Accelerator
Time is money! This old axiom is well known in the business world and has always remained a core truth. Every time one of your customer service representatives picks up the phone and says, “How may I help you”, money is spent. It may be the 10 minutes on the phone collecting and documenting the issue(s) or answering simple questions or even documenting the answers for future use. The net result is that every time the phone rings your company spends money.
Top 10 Reasons Why Leading Companies Worldwide Use Microsoft Dynamics CRM
From Joel Hatin, Dynamics Specialist, Altico Advisors Businesses today are working hard to do more with less. Can a software system really help? Microsoft Dynamics CRM delivers functionality to ease …
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