Before We Start Due to the current COVID-19 pandemic, Microsoft has decided to move the Wave 1 2020 Dynamics 365 and Power Platform update roll-out from April to May. You can read the official blog post here: Our commitment to customers to help ensure business continuity Dynamics 365 - Wave 1 2020 Highlights This post …
Posts Tagged ‘knowledge articles’
Better Customer Service with Self-Service Portal for Dynamics CRM 2011
In my previous post I explained the benefits, for organizations providing customer service, of using DotNetNuke free Community Edition, as customer a portal that connects to the Dynamics CRM service module. (Read here) In this post, I will go through the DNN2CRM service modules offered by DNNintegration, and discuss how the modules connect to CRM to create, edit, …
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Lost But Not Forgotten - Dynamics CRM Knowledge Base Articles
Everyone has probably heard the expression that your employees are your most valuable asset. It’s easy to make that argument when you stop and try to quantify the value of the knowledge about your business and its products a few long term employees have. A great way to document and share that experience with other …
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