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The Digital Economy Demands Customer Self-Service Portals Are you hiring more sales associates to meet volume demand, sorting through scattered records of frequently asked questions and service requests, and pulling at strings trying to facilitate customer engagement? Well stop. Today's customers expect service at their fingertips. In fact, 90% of customers in the US expect …

Customer Self-Service – Your Portal to Success in the Digital Economy Read More »

If it takes the average person 10 minutes to decide whether or not to buy a shirt (Skipton Building Society), then how long does it take the average business to pick out a CRM solution? While most CRM solutions provide standard functionality like opportunity and campaign management, there's lots to consider when it comes down to …

Microsoft Dynamics CRM vs. Salesforce – 5 Reasons Why Dynamics is the Better Value Read More »

In case you missed it, Microsoft Dynamics CRM took the “Winner” position in four major categories of the 2015 CRM Magazine Market Leader Awards. Microsoft unseated Salesforce.com and was recognized the leader in the following categories: Enterprise CRM Suite Midmarket CRM Suite Small Business CRM Suite Sales Force Automation   Ratings from industry analysts are …

7 Reasons Why Microsoft Dynamics CRM Beats Salesforce – 2015 Market Leader Awards Read More »

With so many niche tools available to provide specific sales and marketing functionalities, the landscape of front office technology is getting a bit muddy. Consequently, companies looking to improve their front office capabilities may have trouble deciding between a collection of disparate marketing tools and CRM. For companies seeking multiple sales, marketing and customer service …

The 4 Most Compelling Reasons Why Companies Purchase CRM Read More »

Optimizing business processes is a fundamental strategy to generate more profit in any business. There are many ways to get more out of your top line, and one of the best is to slim down the time and cost of selling through analysis and improvement. To do this, you need consistent and accurate sales data across …

Streamline Sales Efforts with Microsoft Dynamics CRM Business Process Flows Read More »

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