Posts Tagged ‘Improve First Contact Resolution’

HITACHI Asia Pacific's Logo Faster Problem Resolution and FCR with Microsoft Dynamics CRM

Ignify has a new blog written by Bhavesh Ashani, our Vice President of Customer Satisfaction, on how companies can improve problem resolution and first contact response with Microsoft Dynamics CRM. Check it out on our website or keep reading below. According to J.D. Powers & Associates’ 2012 U.S. Credit Card Satisfaction Study, the year 2012 …

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