Create a Seamless Omnichannel Customer Service Experience Using Microsoft Dynamics 365
Only a few decades ago, if a customer wanted to contact a company, they really only had one option: the phone. Today’s customers have a myriad of options available: phone …
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Parature: What Is It and How Can It Help Boost Customer Satisfaction?
Ever since January when Microsoft announced it had acquired Parature, a cloud based customer service solution provider, there’s been a fair amount of speculation about what this means for Microsoft’s …
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7 Ways to Cut the Cost of Sales
Maximizing profits and minimizing costs is constantly on the mind of any executive, but it is a give and take, and you may feel as though you have to choose one over …
How Microsoft Dynamics CRM Can Help Improve Organizational Communication
We all know from years of experience trying to control our personal and work inboxes that e-mail is a disorganized and less than user-friendly way to store important information and …
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