Posts Tagged ‘improve customer service response time’

Intelligent Technologies, Inc. 's Logo Parature: What Is It and How Can It Help Boost Customer Satisfaction?

Ever since January when Microsoft announced it had acquired Parature, a cloud based customer service solution provider, there’s been a fair amount of speculation about what this means for Microsoft’s Dynamics CRM customer relationship management platform.  And while Dynamics CRM will certainly benefit from Microsoft’s purchase, the exact timing remains unclear.  According to a recent …

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InfoGrow Corp's Logo 7 Ways to Cut the Cost of Sales

Maximizing profits and minimizing costs is constantly on the mind of any executive, but it is a give and take, and you may feel as though you have to choose one over the other. However, that doesn't have to be the case. Here are seven 7 ways to reduce the cost of sales, without reducing revenue: 1. Examine …

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Intelligent Technologies, Inc. 's Logo How Microsoft Dynamics CRM Can Help Improve Organizational Communication

We all know from years of experience trying to control our personal and work inboxes that e-mail is a disorganized and less than user-friendly way to store important information and data. Why is it then that so many organizations depend on it as their main means of tracking external and internal communications? Have you ever …

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