Over the last year the buzzword, "social CRM" or "SCRM" has entered the vocabulary of many in the CRM industry. If you're not familiar with it, the term social CRM …
What Is Social CRM and How to Implement It Successfully Read More »
If you’re in the early stages of a CRM project, you need an idea of what’s involved and how long it’s going to take to get Microsoft Dynamics CRM up, …
Whether your company is considering or currently working on an installation of Microsoft Dynamics CRM, or any other new software package for that matter, we all know that one of …
Six Simple Tips for Improving CRM User Adoption Rates Read More »
Have you ever heard that CRM implementations tend to have a high failure rate? Being in this industry, this is a phrase we hear every now and then, but it …
The Not-So-Obvious Reasons Why CRM Implementations Fail, And How To Avoid Them! Read More »
Part two of my post takes into consideration the consulting team. First and foremost, it is imperative for the project manager to set expectations with the client. Too often at …
Part Two: Why CRM Implementations Fail - The Consulting Team Read More »