What Is Social CRM and How to Implement It Successfully
Over the last year the buzzword, "social CRM" or "SCRM" has entered the vocabulary of many in the CRM industry. If you're not familiar with it, the term social CRM basically refers to the integration of CRM and social media as a means of facilitating communication and collaboration among people within an organization as well …
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How to Get Microsoft Dynamics CRM Deployed in Your Business (How Long it Takes and What’s Involved)
If you’re in the early stages of a CRM project, you need an idea of what’s involved and how long it’s going to take to get Microsoft Dynamics CRM up, running, and improving the efficiency and productivity of your business. With Microsoft Dynamics CRM Online, in theory you can start using the software almost straight …
Six Simple Tips for Improving CRM User Adoption Rates
Whether your company is considering or currently working on an installation of Microsoft Dynamics CRM, or any other new software package for that matter, we all know that one of the greatest challenges we will face during this process is encouraging user adoption. Resistance to change is something that is ingrained in all of us, …
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Tips for Deploying Microsoft Dynamics CRM Online (and the Difference From On-Premise)
In the latest release of Microsoft Dynamics CRM, there’s very little difference between Microsoft Dynamics CRM Online (the cloud-based version) and the on-premise version. So, what do you have to do differently if you’re implementing Microsoft Dynamics CRM Online as opposed to on-premise? Here are some tips and advice.
The Not-So-Obvious Reasons Why CRM Implementations Fail, And How To Avoid Them!
Have you ever heard that CRM implementations tend to have a high failure rate? Being in this industry, this is a phrase we hear every now and then, but it is not a phrase we pay much attention to anymore as this has become less of a concern as more and more CRM deployments have …
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Ten Tips To Ensure The Success Of Your Microsoft Dynamics CRM Project - Right From The Very Start (Part 1)
Successful deployment of Microsoft Dynamics CRM will have a positive impact throughout your business. But like any project, a bit of ground work right at the very beginning will help smooth the Microsoft Dynamics CRM implementation process. Here are 10 tips to help you get it right.
Part Two: Why CRM Implementations Fail - The Consulting Team
Part two of my post takes into consideration the consulting team. First and foremost, it is imperative for the project manager to set expectations with the client. Too often at the beginning of a project, clients are not presented with specifics about deliverables, communication guidelines and scope creep. Prior to the project kick-off meeting, a …
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