How CEOs Can Boost Customer Satisfaction Strategies with CRM
When setting a company's strategies for growth and profitable customers, CEO's, CSOs, and CMOs face diverse challenges and problems. Decisions involve (among others) marketing, sales and customer service. Although these …
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Using Microsoft Dynamics CRM to Create an Integrated Social Strategy: Beyond Counting Followers
In today’s hyper connected world where individuals have a wealth of information at their fingertips through the web and a variety of social media channels, you may or may not …
How to Scope a Successful CRM Strategy for 2014
Over the last 4 or 5 years there has been a dramatic shift in the CRM arena due to the explosion of the cloud. But do companies truly understand the …
Achieving Social CRM Success with Microsoft Dynamics CRM
Over the last year or so, social CRM is a topic that has been discussed at length in the press. More than just a buzzword, this concept is becoming more …
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Microsoft Dynamics CRM Upgrade, or Re-Implementation?
We recently had a Dynamics CRM client with a mature CRM 4.0 deployment move to a brand new start up. They needed to transition their entire on-premise CRM 4.0 setup …
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The ABCs of CRM: What You Should Know About Activity Based Costing
"The value of an idea lies in the using of it." Thomas A. Edison I love this quote. Ideas abound, especially in this day and age with the speed of …
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News from Convergence 2013: What Dynamics CRM Users Should Know
Microsoft presented plenty of Dynamics CRM details, updates, and insights at last week’s Convergence conference, and we wanted to share our thoughts on how this information can be of use …
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Implementing Dynamics CRM on an Enterprise Scale? Consider the "Hub and Spoke" Method
Implementing Microsoft Dynamics CRM across an entire company can produce significant customer management and cost cutting benefits. However, this kind of large scale implementation comes with some very specific (and …
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Look Beyond Sales and Marketing; Microsoft Dynamics CRM is Also a Powerful Process Management Tool
When some people hear the term CRM (customer relationship management) they assume that it's a tool that is only really useful in sales and marketing departments. While CRM is relied …
Dynamics CRM Is Designed To Fit Your People
We’ve been implementing contact management systems (when you could buy a single copy of ACT at Lechmere and before the internet “caught on”) through the evolution of sales force automation …
