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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.


Posts Tagged ‘Illinois Microsoft CRM partner’

3 Key Tips for Improving “New Lead” Tracking Processes in Microsoft Dynamics CRM

“The superior man is modest in his speech, but excels in his actions.” – Confucius Microsoft Dynamics CRM can help any sales organization improve results by better managing their sales funnel. I’m going to call the top of this sales funnel “Leads”.  Every organization depends on a steady source of leads to generate sales for […]

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From Convergence 2013 – Microsoft Dynamics CRM News Pt. 1

Another spring, another Convergence. Microsoft’s annual conference on all things Dynamic concluded March 21, the first day of spring, and it appears that the Dynamics CRM world is set to heat up along with the weather. Here’s a summary of what I’ll cover in the 2013 edition of my annual CRM-centric Convergence recap, Part 1: […]

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Top 5 Ways to Recharge Your Microsoft Dynamics CRM System

Too often CRM deployments are characterized by limited user adoption or a stale deployment. Want to breathe new life into your Microsoft Dynamics CRM deployment? Below, we highlight 5 simple steps you should consider for resuscitating your CRM deployment and making the most of your CRM investment: 1.     Satisfy the "noisy" users. Every organization has a broad […]

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Mobile CRM Means Anywhere, Anytime, Any Device

“The world is all gates, all opportunities, strings of tension waiting to be struck.” –Ralph Waldo Emerson   Did you ever get a call from a customer while on the road and wish you had access to all your past calls and notes?  Have you ever been at a customer’s site and heard “How much […]

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Be a Social Butterfly with CRM

You can’t deny the incredible potential using social media in business today.  Combining social channels with your CRM can be a faster and more reliable way to reach new customers, as well as resolve issues for existing ones. According to this article in the Economic Times, Gartner predicts that by 2014, refusing to communicate with […]

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Add a Personal Touch to Relationship Management with Microsoft Dynamics CRM

Managing relationships in life is a bit different fron managing relationships for business; you don’t need a software solution to help you keep track.  It’s those personal relationships that matter and that are more important, which make it easier to remember details about people and conversations.  Although different, your business relationships should still have that personal touch. […]

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The Difference between Customer Experience Management (CEM or CXM) and Customer Relationship Management (CRM)…Is There One?

Perceptions about Customer Experience Management (CEM or CXM) are similar to that of Customer Relationship Management (CRM) mainly because CRM was created to enhance the customer experience. And really, do we need to add another acronym to the software mix? Since the market insists and CEM or CXM solutions are starting to pop up, here’s […]

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CRM Anywhere Takes Mobility to the Next Level

Many businesses provide cell phones to their employees and some even offer tablets.  Whether or not you do, it’s likely your employees have and use these devices themselves.  In this fast-paced, technology-focused world, our devices are not only providing greater conveniences, they are making us work more efficiently.  Striving to make their software more convenient […]

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Analysis of the Top 10 CRM Blog Posts of 2011

As a CRM Software vendor, what interests you as readers obviously is important to us. So for this blog, we want to review the top 10 CRM blog posts of 2011. Reviewing the topics and trends of 2011 help you better understand the CRM software selection process, therefore, making you better buyers: Comparisons: Five out of […]

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What Mobile Technology Trends Mean for Your CRM Software

You can’t help but notice the major emphasis people are putting on mobile devices these days. They are the wave of the future, and one that can make businesses more productive and efficient. But what does this mean for your existing CRM software? This means it’s time to accept mobility into your current customer service […]

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