The implementation process of a new CRM solution such as Microsoft Dynamics 365 does not end on the go-live date: afterwards, a continuous effort is required to ensure that your users make full use of the system and its functionalities. After all, an implementation project is only truly successful if it helps your organization achieve […]
continue reading...Posts Tagged ‘go-live’
Your C.A.S.E for a CRM Steering Committee (Even After Go-Live)
Even before you began your CRM implementation, you identified that executive participation and sponsorship is a critical success factor. Now that your system is in place, post-implementation success relies on a number of proactive practices. Ensuring that these practices are observed comes down to the same factors that made your implementation a success: accountability in the form of executive participation […]
continue reading...
