Posts Tagged ‘Forbes article on CRM’

Hitachi Solutions America, Ltd.'s Logo Customer Effective Customer Highlighted in Forbes Article

Yesterday, David Pennington of Microsoft had a feature article in Forbes entitled From Customer Management to Customer Engagement. In the article, Pennington discusses the new world of work, and what Microsoft envisions for the users of Dynamics CRM.  "We envision systems that are outcome-driven, focusing on results as much as data. Systems designed to help …

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