Posts Tagged ‘Facebook’

Stoneridge Software's Logo Social Listening: Why I Love Negative Comments

Social media makes it possible for people to easily express their like or disdain for companies in a forum that takes the fear out of commenting. People who normally would smile and say nothing will now grab their cell phone and point out all of a business’s flaws on social media, blogs or review sites. …

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Alfapeople's Logo Social Media + CRM Accelerates Customer Service Response, Builds Loyalty

When a customer calls with a complaint or service issue, the conversation is between just your company and the customer. But when the customer goes to Twitter to complain, now you have a potential wildfire to contend with. Ignore it, and the flames spread. Address it, but slowly, your company comes across as apathetic. Answer …

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