When a customer calls with a complaint or service issue, the conversation is between just your company and the customer. But when the customer goes to Twitter to complain, now …
Social Media + CRM Accelerates Customer Service Response, Builds Loyalty Read More »
April 15, 2015 · Stoneridge Software ·
Social media makes it possible for people to easily express their like or disdain for companies in a forum that takes the fear out of commenting. People who normally would …
Social Listening: Why I Love Negative Comments Read More »