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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.


Posts Tagged ‘ERP’

What’s in a Name? CRM vs ERP and the Importance of Speaking Your Customers’ Language

  Every industry uses jargon and short-cut terms for more precise and efficient communication within their industry. Jargon can be great when you’re in the know. In my opinion, though, the technology industry is the absolute WORST with the jargon because it is baked into the very products.   CRM vs ERP vs real business […]

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Putting Customer Needs First To Stay Ahead Of The Competition

Being proactive and anticipating customer needs shows how much you value your customers.  Not only do your customers appreciate the personalized attention, you can use this insight to make strategic procurement and manufacturing decisions which can optimize profit margins.  Get a clear view of customer needs and stay ahead of your competition by implementing an […]

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How Much Do You Really Know About Your Customers?

Savvy businesses can gain control and insight into their business operations with an enterprise resource planning (ERP) solution. You can extend that insight and learn more about your customers with a complementary customer relationship management (CRM) solution.  When integrated, ERP and CRM can provide a 360 degree view of your customers from initial contract through […]

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3 Tips To Keep Your ERP Or CRM Implementation On The Right Track

Replacing inadequate business software with a robust enterprise resource planning (ERP) solution or customer relationship management (CRM) solution is not as easy as inserting a disk and clicking “run”.  A successful implementation takes time, commitment by different levels of management, and close attention to ensure key milestones are properly met.  Here are some tips for […]

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The Year Of The Customer Or The Year of Complaints?

Social media and other online digital channels are incredible ways to communicate and educate customers about your products or services.  However, this connection also makes it easier for customers to register complaints about your products and services.  How you navigate these types of customer communications can mean the difference between gaining a new customer or […]

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Tap Into Social Media

There is a lot of chatter that you can listen to from prospects and customers in the wide world of social media.  The trick is turning information in data you can use and tapping into those conversations that can win the trust and loyalty of new and repeat customers.  The world of social media may […]

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Microsoft Dynamics CRM-to-ERP Connector Cuts Integration Time, Cost

What if you could streamline data-entry processes throughout your organization in a way that eliminates redundancies, reduces errors, and boosts employee productivity? How much money could that save your company? What if you could gain a precise, real-time, 360-degree view of your customers – from both a marketing perspective and from the vantage point of […]

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News about Microsoft Dynamics CRM integration with Microsoft Dynamics NAV

There’s an exciting new development happening with Microsoft Dynamics CRM and the CRM functionality in Microsoft Dynamics NAV. Recently, Microsoft confirmed that it will be providing built-in integration with Microsoft Dynamics CRM in the next release of Microsoft Dynamics NAV.

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