Does your Cloud Based CRM Have an SLA? Should You Care?
Lost data is one of the primary arguments against moving to the cloud, so cloud providers must assure their customers and prospects that data loss is a remote possibility. And while you …
Does your Cloud Based CRM Have an SLA? Should You Care? Read More »
Manage SLA KPIs with CRM 2015
So you weren't scared away by the number of acronyms in the title...excellent! The introduction of Enhanced SLAs in CRM 2015 was a game-changing development for customer service managers. More than anything, …
