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Posts Tagged ‘Dynamics CRM Success Stories’

Outdoor Living Products Manufacturer Closes Deals on First Call – 17 Amazing Customer Experiences With Dynamics CRM

Buyers today want lots of options—to build the product just as they want it. They also want to see what their selections will look like. The challenge For a company specializing in creating spectacular outdoor cooking facilities for customers, painting the picture of what the final project would look like was important. When a customer […]

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Oil and Gas Equipment Company Goes Mobile – 17 Amazing Customer Experiences With Dynamics CRM

When sales and service personnel working in remote locations don’t have information like inventory availability and current pricing, customers have to wait for quotes. The challenge The sales team for an oil and gas equipment company was responsible for visiting sites to gather the information to create quotes. Taking their notes back to the office, […]

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Media Company Automates Calculations – 17 Amazing Customer Experiences With Dynamics CRM

The internet has vastly expanded the number of advertising vehicles that media companies can offer to customers. The result can be overwhelming for salespeople who need to present all the options to customers. The challenge The number of advertising options—from radio and TV to cable and internet—that a media data company could provide to their […]

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Manufacturer Connects Sales Force to Data – 17 Amazing Customer Experiences With Dynamics CRM

As the internet connects people to a world of data, customers are more educated throughout their buying process. To negotiate and close the deal, salespeople need to be equally well armed with data. The challenge A cosmetics manufacturer was losing deals because their sales people were unable to negotiate contracts quickly. After visiting a customer, […]

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Nonprofit Builds On The Momentum – 17 Amazing Customer Experiences With Dynamics CRM

One of the top challenges for nonprofits is to keep volunteers and donors engaged over time. Through a coordinated approach, nurturing the people who give their time and money, nonprofits can keep their supporters coming back. The challenge A national foundation providing cancer education, research, advocacy, health services and social support services raises money through […]

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Law Firm Assures Equal Treatment for All – 17 Amazing Customer Experiences With Dynamics CRM

Those companies that provide an awesome customer service experience every time follow consistent business processes. Microsoft Dynamics CRM Online provides the foundation to guide employees step-by-step. The challenge The hundreds of attorneys working for a national law firm handling criminal, defense, probate, bankruptcy, divorce and civil litigation each used their own method to manage cases. […]

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Control Valve Distributor Coordinates Sales and Service – 17 Amazing Customer Experiences With Dynamics CRM

Relationships with customers are rarely confined to one department or business unit in an organization. To provide great service, all employees need to have a unified, continuous view of customer interactions. The challenge A distributor of industrial control valves provides installation and maintenance for the products they sell. Four different departments, including sales and customer […]

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