How to Become a CRM Success Story When you think of a CRM implementation, what comes to mind? Sadly, for so many of us, one of the first things that […]
For manufacturers and distributors today, the relationship with the customer doesn’t end with the sale. Supporting customers with services, documentation or even a recall requires commitment after the sale. The […]
Customers today expect to be able to communicate with vendors through multiple channels and on any device. The challenge A growing number of the hotels and specialty store customers of […]
With easy access to all kinds of products through the internet, building loyalty with your customers takes attention to detail. The challenge A startup wine of the month business needed […]
The hand held devices available today combined with cloud software are breaking down the walls around all kinds of services—which can be delivered just as well in the field as […]
Building tighter relationships through better communication and shared marketing tools with your distributors can drive sales and goodwill. The challenge For a bicycle manufacturer, regional bike shops are an important […]
In the professional services business, cash is king. Increase billable hours and reduce collection time for a winning cash flow combination. The challenge A regional accounting firm had lower utilization […]
When a business has multiple locations with unique services at each one, matching customers with the best options can get complicated fast. The challenge A regional hotel group with three […]
When the products and services a company sells are complex, the sales person can only take the deal so far. They need the experts of the organization to provide the […]
Customers lose patience quickly when their support issue has to move through multiple departments for resolution. A single source of customer support solves the frustration. The challenge A telephone and […]
