For manufacturers and distributors today, the relationship with the customer doesn’t end with the sale. Supporting customers with services, documentation or even a recall requires commitment after the sale. The challenge A medical device manufacturer serves a broad range of customers, from medical patients to athletes to health providers. With separate systems to manage different […]

Customers today expect to be able to communicate with vendors through multiple channels and on any device. The challenge A growing number of the hotels and specialty store customers of an upscale coffee processor and distributor were asking for easier ways to place orders than by phone. The solution To support multi-channel communications, the company […]

With easy access to all kinds of products through the internet, building loyalty with your customers takes attention to detail. The challenge A startup wine of the month business needed to keep track of subscriptions, manage products kept in multiple warehouses and build their business through smart marketing. The solution Microsoft Dynamics CRM Online, integrated […]

The hand held devices available today combined with cloud software are breaking down the walls around all kinds of services—which can be delivered just as well in the field as they can in the office. The challenge Responding to the growing percentage of elderly patients in their practice, a regional healthcare provider started a home-visit […]

Building tighter relationships through better communication and shared marketing tools with your distributors can drive sales and goodwill. The challenge For a bicycle manufacturer, regional bike shops are an important part of their business. Competition was fierce, and the company wanted to build better relationships, but business owners were busy and didn’t want to spend […]

In the professional services business, cash is king. Increase billable hours and reduce collection time for a winning cash flow combination. The challenge A regional accounting firm had lower utilization and slower collections than industry averages. Looking for the root of the problems, they identified inconsistent scheduling practices among their accountants and inefficient billing processes. […]

When a business has multiple locations with unique services at each one, matching customers with the best options can get complicated fast. The challenge A regional hotel group with three popular facilities was using separate systems to manage each location. If one hotel didn’t have availability or a large enough room, they asked the customer […]

When the products and services a company sells are complex, the sales person can only take the deal so far. They need the experts of the organization to provide the full story to customers. The challenge A leading financial services firm provides a variety of investment programs to credit unions. When a credit union wanted […]

Customers lose patience quickly when their support issue has to move through multiple departments for resolution. A single source of customer support solves the frustration. The challenge A telephone and broadband service provider was using multiple systems to manage support calls. If Tier 1 support couldn’t fix the problem, a paper work order was issued […]

Working with accurate, timely data is always important, but for nonprofits serving people in need, giving the correct answer to every question takes on a special importance. The challenge A nonprofit organization dedicated to connecting developmentally disabled adults with the resources they need to lead independent lives was struggling as they grew. Serving more clients […]