How to Improve Customer Service with Parature and Dynamics CRM
Responding to customer inquiries in a timely an efficient manner is key to business success today, and the web is full of advice on how to improve customer service, some of it more useful than others. This post was written for those of you who find yourself wishing that you could make the process of …
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Yammer and Microsoft Dynamics CRM to Join Forces
With the big (but expected) announcement that Microsoft will purchase Yammer, Microsoft Dynamics CRM users can expect to see more social communications functions in the coming years. Yammer will find a home in the Microsoft Office Division, and according to the press release, Redmond “plans to accelerate Yammer’s adoption alongside complementary offerings from Microsoft SharePoint, Office 365, Microsoft Dynamics and Skype.”
Part II: Dynamics CRM 2011 Connections for Opportunities
In our last post, we discussed how Connections introduced aspects of social networking into Dynamics CRM. Using Connections, it's possible to create follow-follower relationships between Contacts--a feature we've all gotten used to with Facebook and Twitter. But Connections can create links to entities besides Contact records. “Contacts” was the most natural place to begin the …
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