Responding to customer inquiries in a timely an efficient manner is key to business success today, and the web is full of advice on how to improve customer service, some …
How to Improve Customer Service with Parature and Dynamics CRM Read More »
Posts Tagged ‘Dynamics CRM social networking’
Yammer and Microsoft Dynamics CRM to Join Forces
With the big (but expected) announcement that Microsoft will purchase Yammer, Microsoft Dynamics CRM users can expect to see more social communications functions in the coming years. Yammer will find a home in the Microsoft Office Division, and according to the press release, Redmond “plans to accelerate Yammer’s adoption alongside complementary offerings from Microsoft SharePoint, Office 365, Microsoft Dynamics and Skype.”
Part II: Dynamics CRM 2011 Connections for Opportunities
In our last post, we discussed how Connections introduced aspects of social networking into Dynamics CRM. Using Connections, it's possible to create follow-follower relationships between Contacts--a feature we've all gotten …
Part II: Dynamics CRM 2011 Connections for Opportunities Read More »
