Over the last year or so, social CRM is a topic that has been discussed at length in the press. More than just a buzzword, this concept is becoming more …
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Posts Tagged ‘Dynamics CRM Social Media Integration’
Netbreeze Bringing Social Analytics to Microsoft Dynamics CRM
One of the most exciting CRM related announcements to come out of this year’s Microsoft Convergence conference was the acquisition of Netbreeze. If you haven’t heard of Netbreeze before, it …
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Make Your Dynamics CRM and Yammer Integration Stick: 5 Tips to Improve User Adoption
Through various software updates over the last several months, Microsoft has been working to integrate Yammer, an enterprise microblogging service with Dynamics CRM. Connecting your company’s CRM system with social …
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What's all this "Yammer" about the new Dynamics CRM?
We’ve all known that “A Client Relationship Management system is only as good as the level of consistency and frequency in which your staff uses it”. Conversely, many of us …
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Rock-and-Roll Vs. Social Media: Both Are Here to Stay!
When comparing rock-and-roll and social media, they definitely have one thing in common- they’re both here to stay. It doesn’t matter if you love it or hate it; social media …
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Integrating Social Media with Dynamics CRM 2011 Activity Feeds
Update Rollup 6 for Microsoft Dynamics CRM 2011 introduced a new system of real time notifications known as Activity Feeds. Users can view a common Record Wall of all the …
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Enhanced Social Capabilities Included in Microsoft Dynamics CRM 2011 Update - Streamline Communication
One of the most exciting features of Microsoft Dynamics CRM 2011 is its social capabilities added in an update that was released late last year. The social functionalities make it …
Making the Most of Social Collaboration Tools in CRM
Social media is transforming the way companies communicate. Even if your organization hasn’t fully embraced the use of social networking sites and tools for marketing or customer service, it is …
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Integration With CRM: the Key to Making the Most of Social Media
As we all know, customers are at the heart of every successful business. Social media offers a powerful opportunity to connect with those customers on a more personal level. But …
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CRM and Social Media: What to Do with All the Information?
The momentum around Microsoft Dynamics CRM has us busy working with organizations who want to understand how to best use this technology. We hear about social media all the time, …
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