Over the last year or so, social CRM is a topic that has been discussed at length in the press. More than just a buzzword, this concept is becoming more …
Achieving Social CRM Success with Microsoft Dynamics CRM Read More »
June 19, 2013 · Laura Heinbockel, Intelligent Technologies, Inc., a North Carolina Microsoft Dynamics CRM partner ·
Over the last year or so, social CRM is a topic that has been discussed at length in the press. More than just a buzzword, this concept is becoming more …
Achieving Social CRM Success with Microsoft Dynamics CRM Read More »
April 13, 2013 · By: Laura Heinbockel, Intelligent Technologies, Inc., a NC Dynamics partner ·
One of the most exciting CRM related announcements to come out of this year’s Microsoft Convergence conference was the acquisition of Netbreeze. If you haven’t heard of Netbreeze before, it …
Netbreeze Bringing Social Analytics to Microsoft Dynamics CRM Read More »
January 12, 2013 · Laura Heinbockel, Intelligent Technologies, Inc., a NC Microsoft Dynamics partner ·
Through various software updates over the last several months, Microsoft has been working to integrate Yammer, an enterprise microblogging service with Dynamics CRM. Connecting your company’s CRM system with social …
Make Your Dynamics CRM and Yammer Integration Stick: 5 Tips to Improve User Adoption Read More »
December 4, 2012 · Velosio ·
We’ve all known that “A Client Relationship Management system is only as good as the level of consistency and frequency in which your staff uses it”. Conversely, many of us …
What's all this "Yammer" about the new Dynamics CRM? Read More »
September 20, 2012 · InterDyn BMI ·
When comparing rock-and-roll and social media, they definitely have one thing in common- they’re both here to stay. It doesn’t matter if you love it or hate it; social media …
Rock-and-Roll Vs. Social Media: Both Are Here to Stay! Read More »
August 7, 2012 · Heartland Business Systems LLC ·
Update Rollup 6 for Microsoft Dynamics CRM 2011 introduced a new system of real time notifications known as Activity Feeds. Users can view a common Record Wall of all the …
Integrating Social Media with Dynamics CRM 2011 Activity Feeds Read More »
February 25, 2012 · Laura Heinbockel, Intelligent Technologies, Inc ·
One of the most exciting features of Microsoft Dynamics CRM 2011 is its social capabilities added in an update that was released late last year. The social functionalities make it …
November 15, 2011 · Natalie Wilcox ·
Social media is transforming the way companies communicate. Even if your organization hasn’t fully embraced the use of social networking sites and tools for marketing or customer service, it is …
Making the Most of Social Collaboration Tools in CRM Read More »
May 27, 2011 · Intelligent Technologies, Inc. ·
As we all know, customers are at the heart of every successful business. Social media offers a powerful opportunity to connect with those customers on a more personal level. But …
Integration With CRM: the Key to Making the Most of Social Media Read More »
March 25, 2011 · Mike Nafziger, McGladrey ·
The momentum around Microsoft Dynamics CRM has us busy working with organizations who want to understand how to best use this technology. We hear about social media all the time, …
CRM and Social Media: What to Do with All the Information? Read More »
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