Over the last year or so, social CRM is a topic that has been discussed at length in the press. More than just a buzzword, this concept is becoming more and more important to marketing professionals like me. Microsoft recognizes this and has been working hard to add social features to its popular Dynamics CRM […]
continue reading...Posts Tagged ‘Dynamics CRM Social Media Integration’
Achieving Social CRM Success with Microsoft Dynamics CRM
June 19, 2013 · Intelligent Technologies, Inc. · Comments Off on Achieving Social CRM Success with Microsoft Dynamics CRM
Netbreeze Bringing Social Analytics to Microsoft Dynamics CRM
April 13, 2013 · Intelligent Technologies, Inc. · Comments Off on Netbreeze Bringing Social Analytics to Microsoft Dynamics CRM
One of the most exciting CRM related announcements to come out of this year’s Microsoft Convergence conference was the acquisition of Netbreeze. If you haven’t heard of Netbreeze before, it is a Swiss company whose products allow organizations to essentially listen in on what’s being said about them, their products, or their brand on social […]
continue reading...Make Your Dynamics CRM and Yammer Integration Stick: 5 Tips to Improve User Adoption
January 12, 2013 · Intelligent Technologies, Inc. · Comments Off on Make Your Dynamics CRM and Yammer Integration Stick: 5 Tips to Improve User Adoption
Through various software updates over the last several months, Microsoft has been working to integrate Yammer, an enterprise microblogging service with Dynamics CRM. Connecting your company’s CRM system with social communication tools like Yammer, can be a great replacement for cumbersome email strings many of us currently depend on. Yammer makes it easier to avoid […]
continue reading...What’s all this “Yammer” about the new Dynamics CRM?
December 4, 2012 · Velosio · Comments Off on What’s all this “Yammer” about the new Dynamics CRM?
We’ve all known that “A Client Relationship Management system is only as good as the level of consistency and frequency in which your staff uses it”. Conversely, many of us often wondered why this frequency and consistency are easily adopted when it comes to Social Networking and our staff. Have you ever wondered what might […]
continue reading...Rock-and-Roll Vs. Social Media: Both Are Here to Stay!
September 20, 2012 · InterDyn BMI · Comments Off on Rock-and-Roll Vs. Social Media: Both Are Here to Stay!
When comparing rock-and-roll and social media, they definitely have one thing in common- they’re both here to stay. It doesn’t matter if you love it or hate it; social media is becoming a relevant part of business marketing efforts, as well as a way to facilitate customer interactions. Watching commercials and looking on websites, you […]
continue reading...Integrating Social Media with Dynamics CRM 2011 Activity Feeds
August 7, 2012 · Drew Poggemann · Comments Off on Integrating Social Media with Dynamics CRM 2011 Activity Feeds
Update Rollup 6 for Microsoft Dynamics CRM 2011 introduced a new system of real time notifications known as Activity Feeds. Users can view a common Record Wall of all the records they follow or for each individual record to get a quick overview of important events. Out of the box, administrators can easily create rules […]
continue reading...Enhanced Social Capabilities Included in Microsoft Dynamics CRM 2011 Update – Streamline Communication
February 25, 2012 · Intelligent Technologies, Inc. · 2 Comments
One of the most exciting features of Microsoft Dynamics CRM 2011 is its social capabilities added in an update that was released late last year. The social functionalities make it easy for users to communicate and collaborate with coworkers in real time, using an interface that is similar to the social networks we've all become […]
continue reading...Making the Most of Social Collaboration Tools in CRM
November 15, 2011 · NexusTek · Comments Off on Making the Most of Social Collaboration Tools in CRM
Social media is transforming the way companies communicate. Even if your organization hasn’t fully embraced the use of social networking sites and tools for marketing or customer service, it is likely that these mediums are being utilized in some capacity by your employees, customers, and vendors. Social media isn’t just transforming the way we communicate; […]
continue reading...Integration With CRM: the Key to Making the Most of Social Media
May 27, 2011 · Intelligent Technologies, Inc. · Comments Off on Integration With CRM: the Key to Making the Most of Social Media
As we all know, customers are at the heart of every successful business. Social media offers a powerful opportunity to connect with those customers on a more personal level. But in order for organizations to realize the real tangible benefits of social networking they need to be able to effectively plan, manage and measure those […]
continue reading...CRM and Social Media: What to Do with All the Information?
March 25, 2011 · RSM US LLP · Comments Off on CRM and Social Media: What to Do with All the Information?
The momentum around Microsoft Dynamics CRM has us busy working with organizations who want to understand how to best use this technology. We hear about social media all the time, but I still see organizations wondering how this really affects their CRM applications. With all of the email, tweets, linkedin usage, RSS feeds, news, and […]
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