Dynamics CRM 2015 for Manufacturers – What’s in it for You?
Apart from creating top quality products, manufacturers can gain a competitive edge by providing excellent customer support. Connecting departments via a centralized system is key to delivering a consistent customer …
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Do You Provide a Customer Experience Worth Blogging About?
Today I had to reorder a batch of buttons I had purchased 2 years ago. I remembered the website and found the old invoice in my email archive. But that …
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Better Customer Service with Self-Service Portal for Dynamics CRM 2011
In my previous post I explained the benefits, for organizations providing customer service, of using DotNetNuke free Community Edition, as customer a portal that connects to the Dynamics CRM service module. (Read …
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Get to Know Your Customers Well With CRM Software
You know you have customers, but how well do you know them? You know they buy your products and services, but are you able to easily determine how much and …
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Have You Started the Dialogue in CRM 2011?
Interactive Process Dialogs: Microsoft Dynamics CRM 2011 expands its workflow capability by adding interactive dialog process. This functionality improves the user experience dramatically, by guiding the user in simple prompts …
Add a Personal Touch to Relationship Management with Microsoft Dynamics CRM
Managing relationships in life is a bit different fron managing relationships for business; you don’t need a software solution to help you keep track. It’s those personal relationships that matter and that …
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Turn your One-Sided CRM Solution into Customer Focused
A common critique of customer relationship management (CRM) programs is that the software can lead a company to become very one-sided. The software can collect data and provide insight; however …
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Solve Problems and Improve Customer Service with Enhanced Customer Insight
You engage with your customers in a number of ways and those interactions provide important insight into how you should and shouldn’t do business. In order to provide a superior …
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The Flow of Case Management in Microsoft Dynamics CRM
As 2011 comes to a close and the New Year begins, many businesses think about their success or lack thereof and sharpen their focus to set goals for the coming …
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Customer Loyalty Ranks High in Importance for Current State of Economy
CRM software will help your business drive up customer loyalty, which is important for companies with the state of the economy these days. People expect great customer service because they …
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