Posts Tagged ‘Dynamics CRM for Contact Centers’

Hitachi Solutions America, Ltd.'s Logo Microsoft Dynamics CRM in the Contact Center: Maintaining Data Quality – Second in Series

Link to first blog in series How do Contact Centers avoid the creation of duplicate data in their Microsoft CRM System, particularly when they have multiple Agents entering data and hundreds, or even thousands, of customers contacting them daily? The answer is to implement best practices and governance around maintaining your data. It is impossible to …

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HITACHI Asia Pacific's Logo Microsoft launches the Customer Care Accelerator for Dynamics CRM

Ignify is a specialist in implementing Microsoft Dynamics CRM for contact centers and I am excited to see that Microsoft is releasing the customer care accelerator for Dynamics CRM in 2 weeks. The Customer Care Accelerator (CCA) rolls in the Customer care framework which allows you to integrate various applications into one single unified framework …

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