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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

Posts Tagged ‘Dynamics 365 for Customer Service’

Modern Workplace Technology Webinar – Untangle, Secure, Improve

It's hard to imagine any aspect of the workplace that hasn't been disrupted by new technology. From unified operations applications, customer engagement platforms, remote collaboration technologies suites, the digital business landscape is defined by countless options integration possibilities. But in reality, a high percentage of businesses aren't sure which of these technologies matter, and why. […]

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MSPs – Looking for a Dynamics 365 Partner?

As an MSP your hands are full keeping your client’s IT systems running and secure. But if your client needs Dynamics 365 to increase sales and customer commitment, where should you turn? For most MSPs, Dynamics 365 is not an area of expertise. More and more companies who use Office 365 also want a cloud-based CRM that integrated with their other applications. […]

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What’s in a Name? CRM vs ERP and the Importance of Speaking Your Customers’ Language

  Every industry uses jargon and short-cut terms for more precise and efficient communication within their industry. Jargon can be great when you’re in the know. In my opinion, though, the technology industry is the absolute WORST with the jargon because it is baked into the very products.   CRM vs ERP vs real business […]

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Offrez un service à la clientèle hors pair avec Microsoft Dynamics 365

Il est rarement agréable d’avoir à contacter l’équipe de support d’une entreprise. Cependant, Microsoft Dynamics 365 for Service fournit tous les outils dont votre organisation a besoin pour rendre l’expérience aussi agréable que possible autant pour vos clients que pour vos agents. Un service à la clientèle qui vous permet d’honorer les engagements de votre […]

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Offer Outstanding Customer Service Experiences with Microsoft Dynamics 365

Having to contact support is hardly anyone’s idea of fun. However, Microsoft Dynamics 365 for Customer Service provides all the tools needed for your organization to make the experience as smooth as possible for both your customers and agents. A customer service experience that exceeds expectations and honors your organization’s commitments will ensure your clients’ […]

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