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Posts Tagged ‘Driving User Adoption for Microsoft Dynamics CRM’

Driving User Adoption

Back in the day, I was a late addition to a $40 million ERP implementation project team. To me, this was pretty exciting stuff, as it was my first EPR implementation and they were mere weeks away from go-live at their first of many manufacturing plants across the country. The team had spotted a gap in […]

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CRM Systems: If You Build It, Will They Use It? [Download CRM User Adoption Guide]

Organisations pour tremendous amounts of time, resources and money into Customer Relationship Management (CRM) systems with high expectations of increased sales, better customer service and improved operating efficiency. Leading CRM solutions like Microsoft Dynamics deliver on those goals – but only if one key component is accomplished: user adoption. Ask yourself these two questions:   How […]

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Why You’re Never Done With CRM User Adoption

It’s often a factor that’s significantly overlooked, yet a one so important that the entire success of a CRM strategy depends on it - user adoption. Businesses often make the mistake of believing that implementation of a CRM application is sufficient to deliver results but the simple truth is that it doesn’t even come close. Technology […]

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Surfacing User Adoption with Dashboards in Microsoft Dynamics CRM 2011 Part 2

In my previous post, Surfacing User Adoption with Dashboards in Microsoft Dynamics CRM 2011 part 1, I touched on the need for tracking user adoption with Microsoft Dynamics CRM 2011.  In this post I will run through the steps to create a user adoption dashboard that will display the number of activities created within the past […]

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Surfacing User Adoption with Dashboards in Microsoft Dynamics CRM 2011 Part 1

User adoption is an area we put a lot of focus on with each project we deliver to our clients.  Ensuring user adoption can be accomplished in many different ways, as Brad Koontz highlighted in his blog post Tips for Putting the 'Use' in Microsoft Dynamics CRM User Adoption.  Assisting user adoption with a well-designed CRM […]

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White Paper: Driving User Adoption for Microsoft Dynamics CRM

The Dynamics CRM User Group (CRMUG) has published a new white paper entitled: "Driving User Adoption for Dynamics CRM", which is designed to help organizations use the best practices for promoting full employee participation in using new implementations of Microsoft Dynamics CRM. The white paper provides tips and examples from real organizations that have successfully […]

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