There was a time when leads and opportunities were managed within Excel sheets, or by using simple contact management software. Sales teams reacted to customer demands and worked from a set of scripts that […]
The world of client services is transforming. As we look at the way customer support has evolved, we can see that businesses are putting more and more functions in the […]
CRM, Customer Relationship Management. It certainly is a buzz phrase and now much more of a necessity than an optional management technique. So how can you stand out with CRM […]
Many experts feel customization is a crucial feature when choosing CRM software. After all, if your business doesn’t have the ability to customize its software to synch with its individual […]
For over a year, we’ve been running classroom training for Microsoft Dynamics CRM and have noticed a steady increase in people interested in saving time and money by using Microsoft […]
Dynamics CRM is fun. That’s Right F U N! - Selling it, using it, customizing it, and exploring all the possibilities! What is fun about selling Dynamics CRM? That answer […]
Users who need to use CRM but do not have specific ownership or roles related to the entities may have difficulty syncing them in a useful way. When the choice […]
By now most people have heard of the term “xRM” and how it opens up the possibility of building any application one can design. However, a lot of businesses are […]