Customer Service

Regardless of industry, most businesses – including many of our own clients – are focused on enhancing the customer experience they deliver.  Indeed, it comes as no surprise that improving customer service is consistently identified as a key priority in every industry we serve. The reason is as simple as it is obvious: customer expectations …

The Importance of Customer Service Spans Across Every Industry Read More »

Customer Service impacts your brand perception as a major factor in brand choice and loyalty. By 2020, Customer Experience is projected to be the main differentiator for brands, overtaking the impact of pricing and product for the first time. Customers increasingly have an expectation that customer service will be available digitally, and around the clock. …

8 Ways Dynamics 365 for Customer Service Supercharges Business Read More »

Quizzes Can Be Helpful in the Business World Too! Many people consider quizzes to be unproductive and not beneficial, but nothing could be further than the truth! There are actually many benefits to businesses doing quizzes. Not only are quizzes are fun and interactive, but they engage your customers in ways they’ve never been engaged …

Easily Create Quizzes in Microsoft Forms Pro Read More »

Have you ever wanted a simple easy way to capture data from your customers, partners or employees? If so then you are going to love Microsoft Forms Pro, the newest member of Microsoft’s Power Platform! Microsoft Forms Pro is a simple yet comprehensive survey solution that allows businesses to easily capture and analyze feedback to improve customer, employee, …

Easily Create Surveys in Microsoft Forms Pro Read More »

Il est rarement agréable d’avoir à contacter l’équipe de support d’une entreprise. Cependant, Microsoft Dynamics 365 for Service fournit tous les outils dont votre organisation a besoin pour rendre l’expérience aussi agréable que possible autant pour vos clients que pour vos agents. Un service à la clientèle qui vous permet d’honorer les engagements de votre …

Offrez un service à la clientèle hors pair avec Microsoft Dynamics 365 Read More »

Why do customers stop doing business with you? Do you know the #1 reason customers stop doing business with a business? You'll be surprised that the answer isn't that a company's pricing is too high or their product insufficient. According to Hubspot, 82% of customers have left a company because of a bad customer service experience.  …

The 10 Mistakes of Bad Customer Service Read More »

The Digital Economy Demands Customer Self-Service Portals Are you hiring more sales associates to meet volume demand, sorting through scattered records of frequently asked questions and service requests, and pulling at strings trying to facilitate customer engagement? Well stop. Today's customers expect service at their fingertips. In fact, 90% of customers in the US expect …

Customer Self-Service – Your Portal to Success in the Digital Economy Read More »

“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” – Henry Ford Creating Your Customer-Centric Culture A recent conference on customer service and engagement shared principles that everyone can use to develop pro-customer organizations. The story is not necessarily one of revolution, …

Creating a Customer-Centric Culture in a Customer-Focused World Read More »

Having to contact support is hardly anyone’s idea of fun. However, Microsoft Dynamics 365 for Customer Service provides all the tools needed for your organization to make the experience as smooth as possible for both your customers and agents. A customer service experience that exceeds expectations and honors your organization’s commitments will ensure your clients’ …

Offer Outstanding Customer Service Experiences with Microsoft Dynamics 365 Read More »

United Airlines removal of a ticketed passenger from a plane in Chicago has spurred anger and protest across social media platforms. Memes, online jokes, and articles are being published at an outstanding rate – all ridiculing not only the situation at United, but how the company is responding. If your company were to face a …

United Airlines PR Fiasco is a Reminder for All Companies Read More »

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