The Dynamics 365 & Power Platform 2023 Release Wave 1 is here and it comes with a host of great new features and improvements. In particular, I want …
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Posts Tagged ‘Customer Service’
Improve Customer Service with Dynamics Omnichannel
Microsoft Dynamics Omnichannel for Customer Service is an extension of Dynamics Customer Service that enables unified communication between your Agents and your customers. With Omnichannel, employees get a single platform that …
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Updates to Customer Service and AI Builder in 2022 Release Wave 2
The Dynamics 365 & Power Platform new releases are here, and they bring new innovations that provide you with significant capabilities to transform your business. Microsoft's latest Dynamics 365 release …
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Using Microsoft’s Custom PCF Controls to Enhance User Experience
JourneyTEAM Senior Developer Josh Buahin discusses how to use Custom PCF Control to improve both the front- and back-end experience for developers and employees. Microsoft’s Custom PCF Control (PowerApps component …
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Dynamics 365 2021- Release Wave 2 for Customer Service and Field Service
Dynamics 365 2021 Release Wave 2 is here, and it brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features …
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2e lancement 2021 de Microsoft Dynamics 365 disponible bientôt
Le 2e lancement 2021 de Microsoft Dynamics 365 sera disponible très bientôt, apportant de nouvelles fonctionnalités et améliorations à la solution cloud de Microsoft. Le lancement se fera de façon …
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Microsoft Dynamics 365 2021 Release Wave 2 Coming Soon
The Microsoft Dynamics 365 2021 Release Wave 2 is coming up soon, bringing tons of new features and improvements to Microsoft’s cloud solution. The rollout will start in October through …
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Dynamics 365 Customer and Field Service 2021 Wave 1
What is Customer Service? Dynamics 365 Customer Service offers end-to-end service capabilities for customer support, including customer self service. Customer Service ensures your agents have the right tools to …
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The Importance of Customer Service Spans Across Every Industry
Regardless of industry, most businesses – including many of our own clients – are focused on enhancing the customer experience they deliver. Indeed, it comes as no surprise that improving …
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8 Ways Dynamics 365 for Customer Service Supercharges Business
Customer Service impacts your brand perception as a major factor in brand choice and loyalty. By 2020, Customer Experience is projected to be the main differentiator for brands, overtaking the …
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